Dawn Filipponi
Denver,CO
Summary
Dynamic Property Manager with extensive experience at Public Storage, excelling in tenant relations and property inspections. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in payment collection and lease renewals, consistently achieving high tenant retention rates while maintaining compliance and safety standards.
Overview
25
25
years of professional experience
Work History
Property Manager
Public Storage
Littleton, CO
03.2024 - 01.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Customer Support Group
Johnson Controls
Aurora, CO
10.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Safeway
Denver, CO
08.2008 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Payday Lender
Paycheck Advance
Westminster, CO
04.2000 - 11.2004
- Assisted in developing new loan products, expanding offerings to better serve a diverse clientele.
- Reduced delinquency rates by implementing effective collection strategies and working closely with borrowers to create feasible repayment plans.
- Ensured regulatory compliance throughout the lending process.
- Addressed client concerns promptly and professionally, resolving issues efficiently to maintain high levels of customer satisfaction.
Education
Diploma - General Studies
El Cajon Valley HS
El Cajon, CASkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
Timeline
Property Manager
Public Storage
03.2024 - 01.2025
Customer Support Group
Johnson Controls
10.2021 - 07.2022
Customer Service Representative
Safeway
08.2008 - 11.2009
Payday Lender
Paycheck Advance
04.2000 - 11.2004
Diploma - General Studies
El Cajon Valley HS