Dawn Hoobler
Lead Certified Pharmacy Technician
Cañon City,CO
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth, customer retention, and loyalty. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
2
2
Certifications
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Lead Pharmacy Technician
Reams Palace Drug
Canon City, Colorado
10.2014 - 11.2020
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail independent pharmacy environment.
- Set up and modified patient profiles in RX30 to include current information such as medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Implemented new medication synchronization plan that increased patient compliance.
- Supervised up to 5 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
Walmart
Canon City, Colorado
08.2007 - 10.2014
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Education
Associate Degree in Computer Programming - Computer Programming
08.1985 - 06.1987
High School Diploma -
09.1982 - 06.1985
Skills
Pharmacy and customer records management
HIPAA
Assisting pharmacists
Prepare bubble packs
Interpreting orders
Medication Therapy Management
Staff Development
Medicare and Medicaid process
Drug utilization review
Updating medication histories
Initiate and follow up on Prior Authorizations
Certification
Certified Pharmacy Technician (CPhT)
Timeline
Lead Pharmacy Technician - Reams Palace Drug
10.2014 - 11.2020
Pharmacy Technician - Walmart
08.2007 - 10.2014
Owens Technical College - Associate Degree in Computer Programming, Computer Programming
08.1985 - 06.1987
Libbey High School - High School Diploma,
09.1982 - 06.1985