Dawn Tillinghast
New Castle,DE
Summary
Accomplished Enthusiastic individual with over 40+ years experience in customer service retail and hospitality industry. Conducting clerical, administrative and customer service tasks. Managerial experience. Inventory processing and ability to work with strategic dead lines. Conflict resolution and delegation of tasks. Maintaining productivity goals within the workplace.
Overview
19
19
years of professional experience
Work History
Service Writer
Pepboys Automotive
09.2015 - 11.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
Retail Specialist
Goodwill Industries of Pennsylvania
04.2013 - 09.2015
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Salaried Manager
Dukart Management
04.2004 - 01.2012
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - Restaurant And Culinary Management Certification
Hamburger University
Oak Brook, IL02.2006
No Degree - Serve Safe Certification
State of Delaware
Newark, DE05.2004
No Degree - Mechanical Engineering
Delaware Technical And Community College
Newark, DE05.1994
High School Diploma -
Bohemia Manor High School
Chesapeake City, MD06.1982
Skills
- Automotive industry experience
- Strong Organization
- Appointment Scheduling
- Communicating with clients
- Warranty processing
- Time Management
- Calm and Professional Under Pressure
- Customer service excellence
- Goal Setting
Timeline
Service Writer
Pepboys Automotive
09.2015 - 11.2022
Retail Specialist
Goodwill Industries of Pennsylvania
04.2013 - 09.2015
Salaried Manager
Dukart Management
04.2004 - 01.2012
No Degree - Restaurant And Culinary Management Certification
Hamburger University
No Degree - Serve Safe Certification
State of Delaware
No Degree - Mechanical Engineering
Delaware Technical And Community College
High School Diploma -
Bohemia Manor High School
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