Dayana Pelayo
Boise,ID
Summary
Results-driven Store Manager with a proven track record in customer service, problem-solving, and inventory management. Committed to enhancing team performance and customer satisfaction through effective training and supervision. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Store Manager
Ace Hardware
Boise, ID
05.2024 - Current
- Managed daily store operations, ensuring compliance with safety and customer service standards.
- Trained and supervised staff, fostering a collaborative team environment.
- Maintained inventory accuracy through regular audits and effective stock management practices.
- Implemented promotional displays, enhancing product visibility and customer engagement.
- Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times.
- Managed payroll processing tasks while maintaining strict confidentiality regarding sensitive employee information.
Assistant Manager
Ace Hardware
Boise, ID
12.2021 - 04.2024
- Trained and mentored team members on product knowledge and customer service best practices.
- Managed vendor relationships, negotiating terms to secure favorable pricing and delivery schedules.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Therapist Assistant
Southwest Behavioral Health Center
St. George, UT
06.2019 - 10.2021
- Supported group therapy sessions by assisting therapists
- Encouraged client participation during structured activities
- Maintained a safe and organized therapeutic environment
- Documented client behavior, progress, and observations
- Coordinated with clinical staff to support treatment goals
Education
Associate of Science -
Utah Tech University
St. George, UT05-2021
Skills
- Performance managing and coaching
- Customer relationship management
- Meeting and exceeding sales targets
- Purchase order management
- Cost analysis and cost reduction
- Scheduling and work force planning
Accomplishments
Contributed to achieving Pinnacle status at Ace Hardware for three consecutive years, earning opportunities to attend professional development conferences.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Ace Hardware
05.2024 - Current
Assistant Manager
Ace Hardware
12.2021 - 04.2024
Therapist Assistant
Southwest Behavioral Health Center
06.2019 - 10.2021
Associate of Science -
Utah Tech University