Summary
Overview
Work History
Education
Skills
Languages
Timeline
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dayana Silva

McAllen,TX

Summary

Dynamic and reliable professional with extensive experience in customer service at Burlington and McDonald's. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash management and training new staff, demonstrating a strong work ethic and commitment to excellence. Adaptable and dedicated to maintaining high operational standards.

Overview

3
3
years of professional experience

Work History

Cashier

Burlington
10.2025 - 2025
  • Handled cash management tasks, including balancing the register at shift end.
  • Supported training of new staff on cash handling and customer interaction protocols.
  • Collaborated with team to maintain stock levels and replenish supplies as needed.
  • Adapted to various roles within the restaurant during busy periods, demonstrating flexibility in operations.

Babysitter

Family Friends And Neighbors
01.2022 - 2025
  • Supervised children's activities to ensure safety and engagement.
  • Assisted with meal preparation and ensured nutritional needs were met.
  • Facilitated homework assistance to promote learning and academic growth.
  • Developed daily schedules to structure activities and routines effectively.

Cashier

McDonald's
07.2024 - 10.2024
  • Operated cash register, processing customer transactions efficiently and accurately.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work area, ensuring compliance with health standards.
  • Assisted team members during peak hours, enhancing overall service speed and efficiency.
  • Welcomed customers and helped determine their needs.

Education

No Degree - Business

The University of Texas Rio Grande Valley
Edinburg, TX
05-2029

High School Diploma -

Nikki Rowe High School
McAllen, TX
06-2025

Skills

  • Customer assistance
  • Customer service
  • Reliability and punctuality
  • Work ethic and integrity
  • Team collaboration
  • Customer service excellence

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Burlington
10.2025 - 2025

Cashier

McDonald's
07.2024 - 10.2024

Babysitter

Family Friends And Neighbors
01.2022 - 2025

No Degree - Business

The University of Texas Rio Grande Valley

High School Diploma -

Nikki Rowe High School