Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daylis Martinez

Homestead,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Bartender

Duffys tavern
Miami, FL
09.2017 - 12.2024
  • Balanced daily registers and generated sales reports for management.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Customer Service Representative

DJ Safe Transportation
Miami, FL
01.2022 - 01.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Bachelor of Arts -

Bachelor of Art
Cuba
06-2012

Skills

  • Call center operations
  • Problem-solving
  • Credit card payment processing
  • Administrative support
  • Appointment scheduling
  • Strong teamwork
  • Document control
  • Empathy and patience

Languages

Spanish
Professional
English
Professional

Timeline

Customer Service Representative

DJ Safe Transportation
01.2022 - 01.2024

Bartender

Duffys tavern
09.2017 - 12.2024

Bachelor of Arts -

Bachelor of Art
Daylis Martinez