Daylon Gordon
Phoenix,AZ
Summary
Results-oriented sales and operations leader with 10 years of experience driving revenue growth and profitability in high-volume environments. Increased annual revenue from $4–5M to $7–8M and net profitability from 17% to 23%. Skilled in inbound sales, consultative selling, customer relationship management, sales coaching, P&L management, and business development.
Overview
11
11
years of professional experience
Work History
Operations Manager
All My Sons Moving And Storage
Phoenix, AZ
02.2016 - Current
- Directed the sales and operational performance of a multi-million-dollar business unit, overseeing revenue, profitability, customer experience, employee performance, and business growth.
- Grew annual revenue from approximately $4–5M to $7–8M, driving significant growth through stronger sales execution, customer service, operational efficiency, and team performance.
- Increased net profitability from approximately 17% to 23% while expanding revenue and overall business capacity.
- Managed customer relationships throughout complete sales and service cycle, resolving concerns and identifying opportunities that protected revenue and increased customer retention.
- Played a hands-on role in inbound sales and customer acquisition, converting prospective customers into booked business through needs assessment, relationship building, and solution-based selling.
- Coached and developed employees on sales techniques, customer communication, service standards, and performance expectations, resulting in improved individual and team results.
- Analyzed sales performance, revenue, profitability, and operational KPIs to identify growth opportunities and improve business performance.
- Led teams of up to 70 employees, establishing accountability around sales, customer service, productivity, and overall performance.
- Managed a fleet of up to 15 DOT-regulated commercial trucks, aligning staffing, capacity, and resources with customer demand and revenue opportunities.
- Served as a leader within a national operations training hub, helping train and develop leaders while sharing sales and operational best practices.
- Developed and maintained relationships with major external partners, including Penske and Ryder, which supported business and fleet operations.
- Supported business expansion through staffing growth, fleet expansion, and relocation into a larger facility as customer demand and revenue increased.
- Progressed from working directly in the field to a senior leadership position, demonstrating consistent performance, leadership, and business acumen.
Education
Bachelor of Science - Business Management
Arzona State University
Tempe, AZ05-2018
Skills
- Sales management
- Business development
- Team leadership
- Customer retention
- Operational efficiency
- Customer service
- Revenue growth
- Effective communication
- Time management
- Sales leadership
- Sales leadership development
Timeline
Operations Manager
All My Sons Moving And Storage
02.2016 - Current
Bachelor of Science - Business Management
Arzona State University