Daysiah Hawkins
Vidalia,GA
Summary
Experienced Customer Specialist with a strong background in call center operations and claims processing. Seeking a new role. Known for efficiently handling high-volume calls and providing exceptional support. Skilled in navigating multiple systems. Demonstrated ability to schedule appointments and process claims with efficiency, showcasing organizational and time management skills. Motivated and organized, eager to apply expertise in diverse settings and contribute to company growth. Currently seeking entry-level opportunities to further enhance abilities.
Overview
6
6
years of professional experience
Work History
Scheduler
Change Healthcare
Remote
01.2022 - 05.2023
- Scheduled appointments with healthcare providers to enhance service efficiency.
- Maintained strict accuracy standards for updating organizational databases.
- Delivered timely and accurate claim adjudications.
Call Center Agent
Entergy Nuclear Power Plant
Remote
07.2023 - Current
- Addressed numerous inbound inquiries and efficiently handled service change requests.
- Documented comprehensive client interactions to aid problem-solving processes.
- Exhibited multitasking capabilities by navigating multiple systems during customer engagements.
- Handled customer transactions efficiently and accurately.
- Cataloged individual information.
Call Center Agent
Center Point Energy
Remote
06.2019 - 05.2021
- Handled numerous inbound customer inquiries effectively, ensuring thorough documentation for each interaction.
- Enhanced efficiency by providing accurate floor support through correspondence.
- Excelled at navigating multiple systems and programs for seamless operational flow during calls.
- Handled payment transactions with accuracy and speed.
- Utilized strong multi-tasking abilities to operate various tools simultaneously.
- Utilized multiple CRM platforms to manage customer relationships.
Education
Associate's Degree - Data Analysis
Southern Technical College
Vidalia, GAHigh School Diploma -
Toombs County High School
Lyons, GA05.2011
Skills
- Appointment scheduling
- Data entry
- Organizational Skill
- Microsoft Word
- Zendesk
- Microsoft Excel
- Microsoft SharePoint
- Jira
- Salesforce
- Technical Support
- Troubleshooting
- Account Management
- Data Analysis
- Five9
Timeline
Call Center Agent
Entergy Nuclear Power Plant
07.2023 - Current
Scheduler
Change Healthcare
01.2022 - 05.2023
Call Center Agent
Center Point Energy
06.2019 - 05.2021
Associate's Degree - Data Analysis
Southern Technical College
High School Diploma -
Toombs County High School