Erika Miller
Chino,CA
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
11
11
years of professional experience
Work History
Office Manager
OAKVIEW MECHANICAL
2021.08 - 2024.05
- Manage budgets, appointment scheduling, employee and accounts to improve productivity initiatives
- Oversee quality control and productivity rates to increase revenue and production times
- Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Manage office operations while scheduling appointments for 5 service technician
- Translate for Spanish speaking subcontractors.
Office Assistant III
County Of Riverside Code Enforcement
2021.01 - 2021.08
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Answer main Code Enforcement phone line with calls from public
- Open code enforcement cases received by phone and email
- Interpret and explain county ordinances and demand/lien processes
- Translate in Spanish for all county staff and public as needed.
Vision Team Lead
Academy Kids Vision
2013.09 - 2020.01
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications
- Boosted team engagement and workplace satisfaction using managerial and motivational skills
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity
- Drafted invoices for completed work
- Trained and guided team members to maintain high productivity and performance metrics
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Provided exceptional customer service to customers, increasing customer loyalty 30%
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA06.2002
Skills
- Team Leadership
- Training and Development
- Organizational skills
- Scheduling
- Staff Management
- Excellent multi-tasking ability
- Clear oral/written communication
- Fluent in Spanish
Timeline
Office Manager
OAKVIEW MECHANICAL
2021.08 - 2024.05
Office Assistant III
County Of Riverside Code Enforcement
2021.01 - 2021.08
Vision Team Lead
Academy Kids Vision
2013.09 - 2020.01
High School Diploma -
Don Antonio Lugo High School
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