DEANDRA LYNN GONZALEZ
Pharr,TX
Summary
Diligent medical receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Socrates Garrigos, MD
05.2021 - 05.2023
- Supported staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Obtained payments from patients and scanned identification and insurance cards.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Office Specialist
Doctors Hospital at Renaissance
05.2016 - 05.2021
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Determined appropriate appointment type and scheduled each in system.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Verified insurance benefits, processed payments, and issued receipts.
- Streamlined the admissions process for improved patient satisfaction and reduced wait times.
- Managed high call volumes while accurately scheduling appointments and directing calls appropriate departments as needed.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Enhanced patient satisfaction by providing prompt and courteous
service during the registration process.
Games Attendant
MAIN EVENT
01.2014 - 01.2016
- Demonstrated expert knowledge of all game rules and regulations, effectively explaining them to guests as needed.
- Completed pre-opening preparations by stocking prizes and supplies.
- Monitored rules and regulations for each different game and attraction.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Collaborated with fellow attendants to ensure seamless guest experiences across all areas of the gaming facility.
- Promoted a fun and engaging atmosphere by interacting with guests in an energetic and enthusiastic manner.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Delivered information and details of interest about facility to visitors.
- Contributed to the overall cleanliness and organization of the gaming area, ensuring an inviting atmosphere for guests.
Education
SOUTH TEXAS COLLEGE
MCALLEN, TX12.2017
UTPA
EDINBURG, TX12.2015
High School -
PSJA NORTH HIGH SCHOOL
PHARR, TX12.2014
Skills
- Customer service
- Computer literacy
- Time management
- Adaptability
- Communication
- Active listening
- Organization
- Problem solving
- Leadership
- Healthcare experience
- Front Desk Operations
- HIPAA Compliance
References
- Fuensanta Rivera, Supervisor, 956-358-2973
- Rachel Sanchez, Supervisor, 956-310-9722
- Marlen Perez, Supervisor, 956-375-9439
- Alyssa Sanchez, Supervisor, 956-607-7025
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Medical Receptionist
Socrates Garrigos, MD
05.2021 - 05.2023
Medical Office Specialist
Doctors Hospital at Renaissance
05.2016 - 05.2021
Games Attendant
MAIN EVENT
01.2014 - 01.2016
UTPA
High School -
PSJA NORTH HIGH SCHOOL
SOUTH TEXAS COLLEGE
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