Deaner Mathis

Analyzed customer requirements and offered suitable storage solutions.

Also promoting and selling storage units and related products (like moving supplies), exceeding sales targets.

• Collaborated with clients to evaluate their energy needs and consumption patterns.
• Reduced costs on current accounts.
• Elevated levels of customer satisfaction.
• Secured acquisition of new clients.
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• Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
• Researched market trends and customer needs.

Recruitment and training on a wide range of products and services.

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Reporting and analysis.

Team leadership overseeing more than 30 agents.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed and maintained a team of call center representatives to meet performance standards.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.