Deanna Brown
Cincinnati,OH
Summary
Drove project success through performance metric analysis and strategic improvements. Enhanced customer satisfaction and operational efficiency by leading effective training and conflict resolution initiatives. Achieved impactful results in project coordination and team collaboration, fostering a high-performance work environment.
Overview
11
11
years of professional experience
Work History
Management Supervisor
Hibbett Sporting Goods
Cincinnati, Ohio
06.2025 - Current
- Supervised daily operations of retail store, enhancing staff performance through targeted coaching.
- Trained team members on customer service and product knowledge to enhance skills.
- Collaborated with management to launch promotional campaigns and store events, driving customer engagement.
- Resolved customer complaints promptly, maintaining high satisfaction levels throughout.
- Implemented loss prevention strategies to minimize shrinkage and improve security measures.
- Scheduled team members in busy settings, maintaining adequate coverage to meet customer demand.
- Recruited qualified candidates to fulfill open positions within the organization.
- Assisted sales personnel in prospecting, acquiring, and retaining business opportunities.
Project Coordinator
ManpowerGroup/ Adecco
Cincinnati, OH
01.2024 - Current
- Developed and implemented project plans, establishing timelines and tracking progress to meet deadlines.
- Monitored performance metrics, including cost, timeline, quality control, and customer satisfaction.
- Analyzed project data to uncover specific improvement and optimization opportunities, enhancing overall project outcomes.
- Conducted regular reviews of project documentation and communicated findings to stakeholders.
- Managed communication channels among teams to ensure seamless execution of complex projects and maintain alignment on objectives.
- Resolved team conflicts through creative solutions that aligned with project goals and fostered collaborative relationships.
Project Lead
Adecco
Cincinnati, OH
08.2021 - 12.2023
- Identified and resolved critical path issues to maintain project timelines.
- Coordinated resources to ensure successful completion of projects.
- Guided project teams to foster collaboration and streamline workflows.
- Trained diverse groups of team members on various build projects and collaborated to develop improved assembly practices.
- Lead a team of prototypers alongside a project coordinator to build prototypes of fem and baby care products by specific deadlines.
Protoyper
Adecco
Cincinnati, OH
08.2020 - 08.2021
- Built prototypes of different baby care and fem care item with a team of builders by following specific building instructions alongside researchers at proctor & gamble.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Home Depot
Cincinnati, OH
11.2018 - 10.2019
- Helped customers with gardening queries in the garden department
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Worked the customer service desk assisting customers with finding specific items, ordering items online, or retrieving orders.
Marketing accountant
I.P.E consulting
Cincinnati, OH
08.2018 - 09.2018
- Make sure businesses were being price protected on their utility bills by offering them secure plans on their energy use
Buyer
Once Upon a Child
Cincinnati, OH
06.2017 - 07.2018
- Ring out customers at a register and purchase clothes from customers
Cashier,fuel clerk,floral clerk,bagger,stock clerk
Kroger Stores
Cincinnati, OH
08.2015 - 08.2017
- Would ring out customers at a register,run the floral department,work on stock,and work in the fuel center
Education
Zoology/marine biology
Cincinnati State
Cincinnati, OH05-2017
Cincinnati, OH - Dance
School For Creat & Perf Arts High School
Cincinnati, OH05-2016
Skills
- Sales and customer service
- Team management and training
- Project management and coordination
- Excel proficiency
- Time management and tracking
- Task delegation and resource coordination
- Strategic planning and execution
- Performance monitoring and evaluation
- Problem-solving and critical thinking
- Good judgment and decision-making
- Workload management and prioritization
- Cultural sensitivity and adaptability
- Attention to detail
Groups
Sisters, 01/01/15, 05/01/16, A group that uplifts young girls and encourages them to live their goals and pursue their dreams
Timeline
Management Supervisor
Hibbett Sporting Goods
06.2025 - Current
Project Coordinator
ManpowerGroup/ Adecco
01.2024 - Current
Project Lead
Adecco
08.2021 - 12.2023
Protoyper
Adecco
08.2020 - 08.2021
Customer Service Representative
Home Depot
11.2018 - 10.2019
Marketing accountant
I.P.E consulting
08.2018 - 09.2018
Buyer
Once Upon a Child
06.2017 - 07.2018
Cashier,fuel clerk,floral clerk,bagger,stock clerk
Kroger Stores
08.2015 - 08.2017
Zoology/marine biology
Cincinnati State
Cincinnati, OH - Dance
School For Creat & Perf Arts High School