Deanna Hansen
Marysville,WA
Summary
Committed administrative professional with extensive experience in scheduling outpatient and inpatient imaging services across multiple departments. Strengths include streamlining patient intake processes and enhancing communication among healthcare teams, fostering positive patient and provider relationships.
Overview
38
38
years of professional experience
Work History
Scheduler
Swedish Medical Center
Edmonds, USA
10.2015 - Current
- Schedule outpatient and inpatient image services for Interventional Radiology, Cardiac Cath Lab, CT, MRI, US, Diagnostics, Cancer Center and Infusion Center.
- Manage document templates to streamline scheduling and patient intake processes.
- Collect patient history and physicals, lab results, and prior comparison studies; input physician orders; provide preps and protocols to patients; answer phones; greet and register patients; merge and push images in PACS system.
- Train new employees on scheduling processes to ensure consistency and accuracy.
- Created Excel template for CT preps and protocols.
Patient Registrar ED, ED HUC
Swedish Medical Center
Mill Creek, USA
12.2013 - 10.2015
- Delivered front line customer service while managing reception and registration tasks to ensure smooth patient flow.
- Interviewed patients and families to obtain required demographic data.
- Facilitated health authorization requests for sleep study, imaging, and stress echo patients, ensuring timely access to necessary services.
- Coordinated patient transfers to admitting hospitals, overseeing ambulance logistics to enhance patient care continuity.
- Completed consent forms, liability releases, and medical screening questionnaires.
- Built insurance profiles and verified information through online resources.
- Answered phones to assist patients and collected co-pays efficiently.
- Managed work queues for scanning documentation and processing bank deposits.
EVS
Swedish Medical Center
Seattle, USA
06.2013 - 12.2013
- Sanitized patients' rooms, utilities, and common areas to ensure a safe and hygienic environment.
- Applied chemicals, equipment, and cleaning techniques to uphold established quality standards.
- Coordinated communication among visitors, patients, and staff to improve overall experience.
Loan Executive
Metropolitan Mortgage
Lynnwood, USA
08.2006 - 05.2008
- Negotiated interest rates and loan programs with lender representatives to align with clients' financial goals.
- Excel within deadline-intensive environment, ensuring accurate and on time completion of all projects to close mortgage loans.
- Ensured comprehensive data entry into POINT mortgage software to facilitate loan processing.
- Developed customer relations through targeted telephone outreach and sales activity to expand client base.
Administrative Assistant
Grinnell Fire Protection
Fife, USA
02.1988 - 02.1992
- Managed office communications and coordinated appointments for team members.
- Organized meetings and prepared agendas to streamline discussions.
- Assisted in maintaining accurate records and documentation for projects.
- Applied for and collected permits from city halls, assembled job bid proposals, and coordinated management travel arrangements.
Education
Pre-requisite courses
Edmonds Community College
05-2016
Medical Coding
Everett Community College
09-2012
General courses studied
South Seattle Community College
09-1993
Skills
- Appointment scheduling
- Epic hospital software
- CUPID in Epic
- Medical coding
- Medical terminology
- Excel and Microsoft Word
- Administrative support
- Verbal and written communication
Timeline
Scheduler
Swedish Medical Center
10.2015 - Current
Patient Registrar ED, ED HUC
Swedish Medical Center
12.2013 - 10.2015
EVS
Swedish Medical Center
06.2013 - 12.2013
Loan Executive
Metropolitan Mortgage
08.2006 - 05.2008
Administrative Assistant
Grinnell Fire Protection
02.1988 - 02.1992
Pre-requisite courses
Edmonds Community College
Medical Coding
Everett Community College
General courses studied
South Seattle Community College