Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Hundrieser

Queen Creek,AZ

Summary

Dedicated and empathetic customer service professional with extensive experience in the credit union industry. Recognized for building strong customer relationships, resolving conflicts, and communicating with clarity and care. A dependable team player with a positive attitude and proactive approach to ensuring customer satisfaction and long-term loyalty.

Overview

29
29
years of professional experience

Work History

Patient Service Specialist

OrthoArizona
02.2024 - Current
  • Greet patients upon arrival.
  • Check patients in and out.
  • Process payments.
  • Schedule appointments for new and existing patients for eleven Physical Therapists.
  • Obtain and update patient information.
  • Answer and direct phone calls.
  • Prepare paperwork, data entry and filing.
  • Daily use of multiple computer systems including Athena, Phreesia, EMR, Microsoft Word, Teams, and InDX Logic.

Client Service Representative

San Tan Animal Hospital
05.2022 - 02.2024
  • Greet clients upon arrival
  • Check clients in and out.
  • Process payments.
  • Handle multiple phone lines.
  • Schedule and confirm appointments and surgeries for twelve veterinarians.
  • Triage calls to determine the status of pets and verify if emergency services are needed.
  • Prepare paperwork, data entry, filing.
  • Submit prescription refills.


Sr Member Service Consultant/Head Teller

Arizona Financial Credit Union
02.1996 - 01.2020
  • Recommended products and services to members, thoroughly explaining details.
  • Process all types of teller transactions, including account modifications, stop payments, card disputes, and outgoing wire transfers.
  • Maintained and balanced cash drawer and cash vault.
  • Load, balance and trouble shoot issues with three cash recycler machines and coin dispensers.
  • Confirmed and processed all incoming and outgoing cash shipments.
  • Assisted tellers to achieve affective operations for cash management and compliance.
  • Assisted tellers with difficult transactions and member issues.
  • Consistently maintained or exceeded 100% of my monthly branch target goals.
  • Notary Public.

Education

Maine East High School
Park Ridge, IL

Skills

  • Customer Service
  • Professionalism and ethics
  • Conflict resolution
  • Multitasking and organization
  • Team collaboration and leadership
  • Relationship building
  • Appointment scheduling
  • Cash handling expertise

Timeline

Patient Service Specialist

OrthoArizona
02.2024 - Current

Client Service Representative

San Tan Animal Hospital
05.2022 - 02.2024

Sr Member Service Consultant/Head Teller

Arizona Financial Credit Union
02.1996 - 01.2020

Maine East High School

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