Deanna Moore
Lakeland,FL
Summary
As a highly motivated individual with experience in customer service and sales, I possess exceptional skills in building customer relationships and understanding their needs. My strong communication and interpersonal skills enable me to deliver superior customer service and ensure customer satisfaction. In addition to customer service, I am also skilled in collections and data entry, and I have exceptional interpersonal and problem-solving skills. I am a master at mediating customer disputes and collecting payments promptly, which makes me a valuable asset to any team. I am eager to take on a new role that offers long-term growth and advancement potential. With my dynamic problem-solving skills and first-rate abilities in building relationships and resolving issues, I am confident in my ability to make a significant contribution to any organization.
Overview
12
12
years of professional experience
Work History
Senior Inside Sales Representative
Terminix
02.2015 - Current
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and maintained long-term relationships with clients.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
Collections Agent
Terminix
02.2015 - Current
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Retention Call Center Manager
SYKES Lakeland
08.2012 - 08.2014
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Collections Agent
GC Services
08.2011 - 08.2012
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Analyzed customer financial records to determine appropriate payment plan.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Diploma - Medical Billing And Coding
Florida Technical College
Lakeland, FL03.2024
High School Diploma -
George Jenkins High School
Lakeland, FL06.2011
Skills
- Sales presentations
- Contract negotiation
- Goal setting
- Effective negotiation
- Upselling strategies
- Problem solving
- Conflict resolution
- Account management
- Objection handling
- Team collaboration
- Processing Payments
- Closing techniques
Timeline
Senior Inside Sales Representative
Terminix
02.2015 - Current
Collections Agent
Terminix
02.2015 - Current
Retention Call Center Manager
SYKES Lakeland
08.2012 - 08.2014
Collections Agent
GC Services
08.2011 - 08.2012
Diploma - Medical Billing And Coding
Florida Technical College
High School Diploma -
George Jenkins High School