Deanna Sicurella
Denver,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Server
Appaloosa Grill
05.2014 - Current
- Participated in staff meetings, providing feedback to improve service.
- Restocked stations and completed side work on time.
- Entered orders into computer system to coordinate with kitchen staff.
- Kept food service and preparation areas clean and neat.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Server
Katie Mullens Irish Pub
03.2012 - 05.2014
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables.
- Took accurate food and drink orders from patrons utilizing POS system.
- Processed cash, credit card, and gift card transactions securely using POS software.
- Maintained a high tip average thanks to consistent customer satisfaction.
Key Holder
Sheraton Downtown Hotel
06.2011 - 03.2012
- Conducted regular safety checks to ensure secure shopping experience for customers and staff.
- Engaged in sales and inventory-taking.
- Authorized special actions for returns, exchanges and refunds.
- Recommended pricing based on customer demand and knowledge of market.
Server
Bar Louie
04.2009 - 06.2011
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Trained new servers in company policies, guest service standards, and best practices.
- Supported bussers with table-cleaning during high-volume shifts.
- Handled high-volume shifts without compromising service quality.
Education
High School - General Studies
Wyoming Area
West Pittson06-2007
Skills
- Guest relations management
- Inventory management
- High volume dining
- Multitasking and organization
- Hospitality Service Expertise
- Dining Room Cleaning and Upkeep
- Team Player
- Strong work ethic
- Professional appearance
- Safe food handling
- Positive guest interactions
- Food running
Timeline
Server
Appaloosa Grill
05.2014 - Current
Server
Katie Mullens Irish Pub
03.2012 - 05.2014
Key Holder
Sheraton Downtown Hotel
06.2011 - 03.2012
Server
Bar Louie
04.2009 - 06.2011
High School - General Studies
Wyoming Area