Dearius Hall
Magee,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Dispatcher
Cali Red Logistics
Jackson, MS
03.2022 - Current
- Kept detailed and updated records of calls in physical and electronic databases.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Investigated and resolved customer and vendor issues to retain business.
- Received or prepared work orders.
- Supervised driver dispatching, route planning and vehicle tracking for over 60 drivers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Documented services performed, operations information, and dispatch details in system.
- Scheduled loads according to priority and available equipment.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Dispatcher
Mckenzie Trucking
Pearl, MS
11.2019 - 03.2022
- Kept detailed and updated records of calls in physical and electronic databases.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Documented services performed, operations information, and dispatch details in system.
- Scheduled loads according to priority and available equipment.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Mentored junior team members and managed employee relationships.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Developed strategies for improving efficiency within the dispatch department.
- Provided timely updates to customers regarding their orders or requests.
Shift Manager
Loves Travel Stop
Magee, MS
06.2017 - 11.2019
- Coached employees on interactions with customers to drive exceptional service.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Recommended opportunities for growth and advancement to motivate employees.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Documented receipts, employee hours and inventory movement.
- Monitored store operations to ensure compliance with company policies and procedures.
- Enforced safety standards throughout the store including proper use of equipment.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Organized special events such as holiday sales or promotional campaigns.
Shift Manager
Taco Bell
Magee, MS
08.2014 - 02.2017
- Reinforced rules to promote superior employee performance.
- Prepared operations data to produce comprehensive reports to management.
- Reviewed financial statements to meet targets during shift.
- Calculated laboor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Helped employees accomplish tasks during peak periods.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Taught staff upselling techniques to meet revenue targets.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Griggs International Academy
Berrien Springs, MI05-2014
Skills
- Data Entry
- Schedule Management
- Route Navigation
- Driver Communication
- Database Management
- Dispatch Coordination
- Service Coordination
- Customer Relations
- Work Order Management
- Updating Logs
- Critical Thinker
- Verifying Coverage
- Monitoring Field Personnel
- Incident Reporting
- Adjusting Routes
- Improving Operations
- Route Planning
- Service Planning
- Stress Tolerance
- Dispatching Procedures
- Processing Orders
- Training New Hires
- Communication Equipment Operation
- Customer Relationship Management
References
References available upon request.
Timeline
Dispatcher
Cali Red Logistics
03.2022 - Current
Dispatcher
Mckenzie Trucking
11.2019 - 03.2022
Shift Manager
Loves Travel Stop
06.2017 - 11.2019
Shift Manager
Taco Bell
08.2014 - 02.2017
High School Diploma -
Griggs International Academy