Debbie Castro
Stockton,CA
Summary
Dynamic and dedicated professional with extensive experience as a Rideshare Driver for Lyft, excelling in customer service and safe driving. Recognized for achieving high customer ratings and fostering positive relationships, while demonstrating strong schedule management and vehicle maintenance skills. Committed to enhancing passenger satisfaction through exceptional care and professionalism.
Overview
17
17
years of professional experience
Work History
Rideshare Driver
Lyft
05.2018 - 08.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Non-Emergency Medical Driver
Veyo
01.2016 - 06.2019
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Customer Service Associate Cashier
Walgreens
05.2007 - 10.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Restocked and organized merchandise in front lanes.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Associate of Arts -
Chino Adult School
Chino, CA04-2003
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Punctuality
- Passenger transportation
- Customer engagement
- Safe driving
- Cleanliness
- Time management
- Clean driving record
- Defensive driving
- Vehicle inspection
- Patience and tact
- Ride-sharing platform knowledge
Languages
English
Full Professional
Timeline
Rideshare Driver
Lyft
05.2018 - 08.2024
Non-Emergency Medical Driver
Veyo
01.2016 - 06.2019
Customer Service Associate Cashier
Walgreens
05.2007 - 10.2013
Associate of Arts -
Chino Adult School
Similar Profiles
Marcus DallasMarcus Dallas
Rideshare Driver at LyftRideshare Driver at Lyft
Theresa PalmerTheresa Palmer
Driver at LyftDriver at Lyft
Siarhei YevetsSiarhei Yevets
Administrative Director at LyftAdministrative Director at Lyft
Noe AcostaNoe Acosta
Senior Operations Associate at LyftSenior Operations Associate at Lyft
Brian HenryBrian Henry
Assistant Team Lead at Raley's SupermarketAssistant Team Lead at Raley's Supermarket