Debby Leal
Medford,MA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
23
23
years of professional experience
Work History
Office Manager
Stealth Construction Inc
Medford , MA
06.2006 - Current
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Evaluated employee records and productivity to complete employee evaluations.
- Sourced vendors for special project needs and negotiated contracts.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
Pharmacy Technician
Cambridge Health Alliance
Cambridge, MA
01.2002 - 06.2006
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Supervised 2-3 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Pharmacy Technician
CVS Pharmacy
Medford, MA
01.1999 - 01.2002
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Education
No Degree -
Bunker Hill Community College
Charlestown, MA06.2001
High School Diploma -
Medford High School
Medford, MA05.2000
Skills
- Schedule Coordination
- Documentation and Recordkeeping
- Project Management
- Contracts and Vendor Agreements
- Meeting Coordination and Support
- Adaptable and Resilient
- Payroll Administration
- Accounts Payable and Receivable
- Attention to Detail
- Multitasking and Prioritization
- Microsoft Office
- Methodical and Organized
- Mail and Package Distribution
- Honesty and Integrity
- Account Reconciliation
- Intuit QuickBooks
- Customer Service Management
Languages
Portuguese
Native or Bilingual
Timeline
Office Manager
Stealth Construction Inc
06.2006 - Current
Pharmacy Technician
Cambridge Health Alliance
01.2002 - 06.2006
Pharmacy Technician
CVS Pharmacy
01.1999 - 01.2002
No Degree -
Bunker Hill Community College
High School Diploma -
Medford High School