Deborah Davis
Summary
Passionate and experienced Healthcare Administrator with a proven track record of bringing forth the necessary skills and work ethic to support productivity and efficiently in a busy healthcare environment. Adept in effectively managing day-to-day operations to ensure positive staff morale and patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Vons Market
11.2018 - Current
- Warmly welcome 40-50 customers per shift, providing prompt customer service with a friendly and professional attitude.
- Meticulously operate cashier POS system transactions include cash, credit, Debt, Snap EBT, WIC, rain check, complex loyalty offers, coupons, returns and refund to guarantee a consistent and accurate cash flow.
- Managed a cash drawer 0f $2000 daily while maintaining a 100% accurately rate during reconciliation in end of day audit reports.
- Identified and resolved discrepancies and errors in customer accounts.
Home Health Aide
In-Home Support Service
05.2009 - 02.2022
- Simultaneously provide care for 2 patients housekeeping, bathing, feeding, exercise, dressing, and laundry.
- Provided transportation to and from medical appointments coordinate activities for residents including game nights, movies, concerts, exercise classes, and crafts.
- Ensured that daily meals were prepared in accordance with patient dietary restrictions.
- Assist with medication as specified on plan of care and communicated with patient family members on a regular basis.
Release of Information Technician
UCLA Health
12.2015 - 07.2016
- Responsible for maintaining the integrity of the patient paper and electronic health care record by the preparation of scanning, indexing and quality control of clinic documents.
- Verifies the identity of requests to ensure requests for patient health information are confidential, timely, accurate and has a thorough working knowledge of HIPPA and release of information policies and produces.
- Rejects requests with discrepancies returns to originating source for correction. Initiates ROI cover letter to the requestors explaining regulatory requirements necessary for request to be honored.
- Keeping an eye out for any inconsistencies, resolving them promptly and efficiently.
Telecommunications Operator
Cedars-Sinai Medical Center
12.2014 - 07.2015
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Volunteer Clerical Assistant
Cedars-Sinai Medical Center
09.2011 - 12.2014
- Communicate with information desk regarding patient arrival in PACU, time of discharge, destination of patient, and provide phone support for medical staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Greet patients and visitors and help escort to proper department and ability to give accurate directions.
Education
Medical Insurance Billing And Coding Certificate
West Los Angeles College
Culver City, CA03.2018
Skills
- Customer Assistance
- Customer Service
- Payment Processing
- Care Plan Assessment
- Medication Organization
- Epic Systems
- Attention to Detail
- Search Directories
- Switchboard Management
- File Maintenance
- Data Entry
Certification
- Medical Insurance Billing and Coding Certificate - October 2017 - March 2018
Timeline
Cashier
Vons Market
11.2018 - Current
Release of Information Technician
UCLA Health
12.2015 - 07.2016
Telecommunications Operator
Cedars-Sinai Medical Center
12.2014 - 07.2015
Volunteer Clerical Assistant
Cedars-Sinai Medical Center
09.2011 - 12.2014
Home Health Aide
In-Home Support Service
05.2009 - 02.2022
Medical Insurance Billing And Coding Certificate
West Los Angeles College
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