DEBORAH ELLIOTT
Lithonia,GA
Summary
Enthusiastic patient care coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative, professional, successful, devising satisfying solutions to complex problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Emory Healthcare
05.2022 - Current
- Acted as main point of contact for patients, doctors and hospital staff, and departments by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule imaging tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Met with patients and families to discuss care and plan of action for future.
- Scheduled breast cancer and reconstructive surgeries, ensuring seamless coordination between patients, surgeons, and operating room staff.
- Trained patient care coordinator staff for department protocols and processes
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Obtained medical records for new patient consultations and imaging follow-up appointments
- Delivered crucial pre-operative instructions, resulting in improved patient satisfaction and reduced procedural errors
- Facilitated the procurement and timely delivery of implant orders for supply managers at hospitals and outpatient facilities, ensuring availability of necessary medical supplies for surgical procedures
Patient Services Coordinator
Emory Healthcare
10.2021 - 05.2022
- Provided excellent customer service to patients while checking in for the radiology appointment
- Confirmed patient demographics and insurance information
- Communicated with clinical and non-clinical staff and outside healthcare organizations regarding prior breast images
- Uploaded outside imaging for Emory Healthcare radiologists for comparison and displays digital images via the web-based PACS application
- Requested prior breast images of patients from other medical facilities
- Shared patient images via various media platforms with patients and outside healthcare organizations by burning the images and mailing them to the requested location or power-sharing
- Trained new hires for customer service and file room protocols
Administrative Assistant
Debbie Trucking Inc
05.2015 - 09.2021
- Keep records of all goods shipped, received, and stored
- Track delivery progress of shipments
- Advise clients on transportation and payment methods through phone calls and emails
- Record shipment costs and weights
- Balance business account and transfer funds
Intern
First Steps Service, Piedmont Henry Hospital
01.2021 - 05.2021
- Offer parents emotional support
- Provide parents with parenting information and referrals to community resources
- Complete telephone follow-ups with families for first two months for additional support
- Assist program coordinator with filing documents, completing surveys, and data entry
Education
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MNCurrent
Bachelor of Science - Health Sciences
Clayton State University
Morrow, GAAssociate of Science - Health Sciences
Georgia State University
Atlanta, GASkills
- Problem-Solving
- Teamwork and Collaboration
- Customer service
- Cerner EMR systems
- Scheduling
- Patient Care Coordination
- EPIC EMR systems
- Office Administration
- HIPAA Compliance
Languages
English
Native or Bilingual
Certification
- Lean Six Sigma (Yellow Belt) Certification Training - Emory University (Expected 5/2024)
Timeline
Patient Care Coordinator
Emory Healthcare
05.2022 - Current
Patient Services Coordinator
Emory Healthcare
10.2021 - 05.2022
Intern
First Steps Service, Piedmont Henry Hospital
01.2021 - 05.2021
Administrative Assistant
Debbie Trucking Inc
05.2015 - 09.2021
Master of Science - Industrial And Organizational Psychology
Capella University
Bachelor of Science - Health Sciences
Clayton State University
Associate of Science - Health Sciences
Georgia State University