Deborah Tanner
Indianapolis,IN
Summary
Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Select Physical Therapy
01.2024 - Current
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
Patient Service Representative
JWM Neurology
01.2020 - 11.2023
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
Payment Processor
Meduit
08.2017 - 01.2020
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Monitored accounts to verify compliance with payment terms and schedules.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
Patient Service Representative
Franciscan Physician Network
07.2014 - 09.2017
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
High School Diploma -
Decatur Central High School
Indianapolis, IN05-2002
Skills
- Insurance verifying
- Check-in coordination
- Interpreting physician orders
- Appointment Scheduling
- Medical filing
- Document filing
- Eligibility Determination
- Patient Intake
- Scheduling appointments
Timeline
Patient Service Representative
Select Physical Therapy
01.2024 - Current
Patient Service Representative
JWM Neurology
01.2020 - 11.2023
Payment Processor
Meduit
08.2017 - 01.2020
Patient Service Representative
Franciscan Physician Network
07.2014 - 09.2017
High School Diploma -
Decatur Central High School
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