Open To Work
Debra Barros
Derby,USA
Work Preference
Summary
To obtain a challenging position utilizing skills and experience of over 20 years in the customer service/office environment within a company that offers potential for growth.
Overview
18
18
years of professional experience
Work History
Scheduling Coordinator
United Health Care
01.2023 - Current
- Heavy inbound/outbound calls
- Schedule in home visits for members
- Triage calls
- Data entry
Receptionist
Connecticut Pediatric Otalyrangology
Shelton, USA
01.2015 - 01.2023
- Schedule and confirm patient appointments
- Booking and pre certification for surgeries, cat scans, MRIs
- Processed collection of copays and posted payments to maintain accurate financial records
- Applied knowledge of EPIC to enhance office workflow
- Ability to multitask in a fast-paced office
- Performed various administrative tasks to support office operations
- Utilized CPT and billing codes for accurate patient billing
- Collaborated effectively with team members to achieve goals
Receptionist
Dental Associates Of Shelton CT
Shelton, USA
01.2008 - 01.2014
- Scheduled patient appointments and coordinated with insurance companies to secure necessary pre-certifications
- Developed strong communication skills through various interactions
- Interfaced with all levels of management to ensure smooth operations and communication
- Managed billing and collections processes
- Executed general clerical duties to support office operations
- Utilized medical terminology for accurate communication in healthcare
- Interpreted CPT and billing codes for accurate processing
- Proficient computer skills
- Knowledge in Practiceworks Software
- Prioritized and organized daily responsibilities for optimal productivity
- Showed reliability and quickly learned new processes and systems
- Utilized medical terminology in communication
- Interpreted CPT and billing codes for accuracy
- Performed various clerical duties to support operations
- Conducted research to resolve issues
- Provided exceptional customer service to clients
Education
Derby High School
Derby, CTTimeline
Scheduling Coordinator
United Health Care
01.2023 - Current
Receptionist
Connecticut Pediatric Otalyrangology
01.2015 - 01.2023
Receptionist
Dental Associates Of Shelton CT
01.2008 - 01.2014
Derby High School