Summary
Overview
Work History
Education
Skills
Timeline
KSA'a
Generic

Debra Blake Moench

Earlville

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

28
28
years of professional experience

Work History

Postmaster

US Postal Service
02.2025 - Current
  • Oversaw daily operations, ensuring efficient mail processing and distribution practices.
  • Supervised staff training programs to enhance service quality and operational efficiency.
  • Implemented process improvements that streamlined workflow and reduced service delays.
  • Managed budgetary allocations, optimizing resource utilization within postal operations.
  • Analyzed operational data to identify trends and implement corrective actions as needed.
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.

Labor Relations Workforce Operations

US Postal Service
07.2023 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Acting Manager Labor Relations

US Postal Service
03.2023 - 08.2023
  • Managed team performance, providing training and support to enhance productivity.
  • Implemented process improvements to streamline workflow and reduce delays.
  • Developed and maintained operational procedures to ensure compliance with postal regulations.
  • Fostered a collaborative team environment focused on achieving operational goals.
  • Led staff meetings to communicate updates, policies, and best practices effectively.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager of Post Office Operations

US Postal Service
06.2020 - 07.2023
  • Led daily operations ensuring compliance with USPS policies and procedures.
  • Streamlined mail processing workflows, enhancing efficiency and reducing delays.
  • Mentored team members on best practices for customer service and postal regulations.
  • Analyzed operational data to identify trends and implement corrective actions.
  • Coordinated training sessions for staff on new systems and technology use.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Postmaster

US Postal Service
03.2018 - 06.2020
  • Coordinated with local businesses to foster community relationships and improve service outreach.
  • Developed strategic initiatives to enhance customer satisfaction and loyalty programs.
  • Led emergency response protocols, ensuring safety compliance during unforeseen events.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Hired, trained, and evaluated performance of [Number] employees.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Developed and maintained detailed reports of all post office activities using Postal programs.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.

Supervisor Customer Service

US Postal Service
10.2016 - 03.2018
  • Supervised daily operations and ensured compliance with postal regulations and safety standards.
  • Trained and mentored staff on efficient mail processing techniques and customer service practices.
  • Coordinated workflow to optimize delivery routes, enhancing operational efficiency across multiple teams.
  • Implemented process improvements that reduced delays in mail sorting and distribution timelines.
  • Monitored staff performance and provided constructive feedback to promote professional development.
  • Resolved customer inquiries and issues, maintaining high standards of service quality and satisfaction.

Dispute Resolution Team Member

US Postal Service
07.2011 - 03.2016
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked with Management partner on grievances received to resolve if possible based on contract language or to impasse to Arbitration is no resolve could be reached.
  • Trained new stewards and managers on the grievance procedure.
  • worked together to maintain workload at a reasonable level.

City Letter Carrier

US Postal Service
10.1998 - 01.2016
  • Delivered mail and packages efficiently across designated routes, ensuring timely service.
  • Managed daily route planning and adjustments to optimize delivery schedules.
  • Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Union President

National Association of Letter Carriers
01.2004 - 12.2015
  • Advocated for member rights through effective communication and representation at local and national levels.
  • Developed strategic initiatives that improved member engagement and participation in union activities.
  • Oversaw grievance processes, ensuring timely resolution of issues impacting workforce morale and productivity.
  • Collaborated with other unions to strengthen solidarity and address shared challenges within the labor movement.
  • Enhanced union member satisfaction by addressing concerns and implementing solutions in a timely manner.

Local Business Agent

National Association of Letter Carriers
09.2004 - 07.2011
  • Advocated for member interests through effective communication and negotiation strategies.
  • Coordinated grievance resolution processes to support fair workplace practices.
  • Collaborated with management to address operational challenges impacting member services.
  • Took grievances to arbitration for the union members.
  • Meet with management in an attempt to pre-arbitrate cases prior to taking them to arbitration.

Education

High School Diploma -

Tinley Park High School
Tinley Park, IL

Skills

  • Safety procedures
  • Postal regulations
  • Deadline oriented
  • Route planning
  • Employee training
  • Workload management
  • Policy compliance
  • Labor relations
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Adaptability and flexibility

Timeline

Postmaster

US Postal Service
02.2025 - Current

Labor Relations Workforce Operations

US Postal Service
07.2023 - 11.2024

Acting Manager Labor Relations

US Postal Service
03.2023 - 08.2023

Manager of Post Office Operations

US Postal Service
06.2020 - 07.2023

Postmaster

US Postal Service
03.2018 - 06.2020

Supervisor Customer Service

US Postal Service
10.2016 - 03.2018

Dispute Resolution Team Member

US Postal Service
07.2011 - 03.2016

Local Business Agent

National Association of Letter Carriers
09.2004 - 07.2011

Union President

National Association of Letter Carriers
01.2004 - 12.2015

City Letter Carrier

US Postal Service
10.1998 - 01.2016

High School Diploma -

Tinley Park High School

KSA'a

  • 1) Knowledge of the Contracts, Labor Relation Policies, Programs and Contract interpretation through 14 years as a Union Representative for the NALC, large branch President, Local Business Agent for Arbitration and Dispute Resolution Team Member. Handled multiple pre-arb cases, Arbitrations and grievances in the 14 years as a union representative.
  • 2) As a Dispute Resolution Team member, worked closely with Management counterpart to resolve grievances at Step B (Step 3) to resolve or impasse a grievance to the next level. As an Arbitration Advocate work with Management to pre-arb a case if possible and if not, prep and prepare the case to go to Arbitration and then present the case in Arbitration.
  • 3) Interview witnesses, review case file and prepare the case to be represented in Arbitration. I was trained on this requirement by the NALC in 2004 and represented the union in Arbitration in Illinois when required.
  • 4) Communication is vital in the ability to build and manage any group of people regardless of the method used whether it be via telephone, email or written. Communication leads to understanding and lines of communication. This is how we can share postal policies and expectations to a large group in a time effective manner. Being clear and concise leads to less misunderstanding
  • 5) As MPOO in Central Illinois District, it was my responsibility to monitor the management staff in multiple locations to ensure that they worked within the policies of the Postal Service. Evaluate their performance and provide needed. If policies were not upheld, retrain the management team and then monitor for compliance. If EAS was not able to maintain policies, discipline may be necessary to show the importance of compliance.
  • 6) I worked as a Union advocate for the NALC in arbitration cases as well as performed duties on the Dispute Resolution Team (DRT) for years. I have a full and complete understanding of the JCAM, Article 8 (Managing Overtime), Article 12 (Hiring and Posting), as well as an extensive background in the grievance process. I have applied that effort into the APWU contract scheduling overtime contractually, using PSE’s effectively not to violate Article 8, performed probationary employee evaluations, and issued correct action when necessary. I have also performed duties during the negotiations of the NALC and APWU LMOU’s after National Agreements have been ratified.
  • 7) Have represented the NALC in multiple Arbitrations in Illinois and through training to be a DRT member I have gained the ability to write up decision papers clearly and decisively.
  • 8) Diversity is very important, and inclusion leads to diversity, there is no I in team and making all feel that they are part of the team leads to better accomplishment and higher goals. This is completed through open communication and taking all ideas into consideration prior to deciding. The key is to listen to hear the speaker and repeating what you heard to ensure that all are on the same page.
  • 9) Knowledge is power and through training, presentations, and guidelines, you can share knowledge with the entire team. The ability to create and provide training are the key points to sharing knowledge. The ability to oversee training materials and application ensure that all are being trained on the same material so that the contract is applied universally reducing the need for grievances and Arbitration therefore reducing the cost to the United States Postal Service. When training always allow time for Q and A so that all understand what is being presented, follow up with the Q and A to all attendees via email.
Debra Blake Moench