Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Debra Dannehl

Enterprise,LA

Summary

Focused Receptionist with over fourteen years of hands-on experience answering phone calls, scheduling appointments, taking and posting payments, and verifying insurance.

Overview

14
14
years of professional experience

Work History

Receptionist

Citizens Rural Clinic
Columbia, LA
07.2009 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments.
  • Sorted incoming mail and directed to correct personnel each day.

Prior Authorization Representative

Citizens Rural Clinic
Columbia, LA
07.2009 - Current
  • Submitted prior authorization requests electronically or by phone to payers.
  • Maintained accurate records on all prior authorizations requested, received, and denied.
  • Provided timely feedback to physicians regarding authorization status.
  • Responded promptly to inquiries from providers, members, and other departments within the organization.
  • Notified ordering providers of denied authorizations.
  • Verified patient's insurance eligibility prior to appointment date for payment purposes.

Education

High School Diploma -

Caldwell Parish High School
Columbia, LA
05.1977

Skills

  • Scheduling
  • Information Protection
  • Positive and Professional
  • Multi-Line Telephone Skills
  • Data Entry
  • Benefit Coverage
  • Basic medical terminology
  • Electronic refill request processing
  • Insurance authorization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Receptionist

Citizens Rural Clinic
07.2009 - Current

Prior Authorization Representative

Citizens Rural Clinic
07.2009 - Current

High School Diploma -

Caldwell Parish High School

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Debra Dannehl