Debra Kurovski

* I research associations and businesses for niche publications, mailers, calendars or anything that currently have that would fit into the Sutherland Printing wheelhouse and benefit the customers needs.

* I make cold calls and send cold emails to viable prospects to see if I can persuade each contact to allow me to provide pricing on current printing needs.

* I take care of existing customers by supplying updated quotes for printing, postage, shipping. I deliver personal customer service to make sure projects get done and delivered within each customer's individual time frame.

• Maintained cleanliness and organization of workstations and tools for optimal efficiency.
• Provided customized hair, skin, and nail care services to diverse clientele.
• Built rapport with clients to understand their preferences and ensure satisfaction.
• Managed appointments and schedules to maximize client flow and minimize wait times.
• Demonstrated proficiency in various techniques including cutting, coloring, and styling hair.
• Stayed updated on industry trends and new products to offer innovative services.
• Developed client loyalty through exceptional service and personalized follow-up communication.

• Assisted in managing daily store operations and maintaining optimal inventory levels.
• Collaborated with team members to enhance customer service experience and drive sales growth.
• Trained new employees on company policies, procedures, and product knowledge to ensure consistency.
• Analyzed sales reports to identify trends and recommend actionable strategies for improvement.

• Coordinated visual merchandising efforts to align with seasonal promotions and brand standards.
• Implemented efficient scheduling practices to optimize workforce management during peak hours.
• Led team meetings to communicate objectives, share feedback, and foster a positive work environment.
• Developed training materials to support ongoing employee development initiatives within the store.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.