Debra Scott-Sims
The Woodlands,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Business Office Manager
Radiology Partners
Houston, Texas
03.2021 - Current
- Oversaw daily operations of business office functions in healthcare setting, ensuring streamlined service delivery.
- Collaborated with medical professionals to enhance communication and coordinate patient services effectively.
- Delivered customer service support to clients by promptly addressing inquiries and resolving issues.
- Managed confidential company information according to established protocols, safeguarding sensitive data.
- Responded to incoming phone calls in a professional manner. promptly and directed calls appropriately.
- Ordered supplies to maintain office functionality.
Billing Manager
LRS Billing & Collections, LLC
Houston, USA
05.2011 - Current
- Managed daily operations of business office to ensure efficient workflow and service delivery.
- Coordinated with billing company for timely claim submissions and accurate payment postings.
- Processed lockbox and bank deposits for posting to patient accounts.
- Resolved complex patient issues beyond billing company capabilities to enhance patient satisfaction.
- Managed operations at Rose Imaging
Sales Associate
TJ Maxx
The Woodlands, USA
08.2014 - 05.2018
- Processed transactions at jewelry and front store registers with accuracy.
- Managed jewelry, handbag, and luggage displays, enhancing customer engagement and shopping experience.
- Provided customer support and guidance, fostering satisfaction across multiple store departments.
- Supported team members across store departments, streamlining operations and promoting effective teamwork.
Billing Representative
Medical Billing Services
Houston, USA
11.2011 - 05.2011
- Coded and keyed charges for 15 clients, ensuring accurate billing.
- Prepared deposits and keyed payments for clients, facilitating smooth financial transactions.
- Managed correspondence to expedite claims processing and improve turnaround time.
- Handled phone calls to provide information and support for clients. and assist patients or insurance companies with any questions.
- Assist department manager and make sure all daily duties are complete.
- Managed Orion project operations
Custom Service Representative
Direct Insurance
Baton Rouge, USA
02.2000 - 06.2001
- Processed credit card payments over the phone to facilitate timely transactions.
- Assisted agents and clients with payment inquiries, improving overall customer satisfaction.
- Compiled detailed worksheet to identify and resolve issues, streamlining problem resolution.
- Quoted car insurance across 7 states, ensuring accurate coverage options for clients.
Data Entry Clerk
Olsten Staffing Service
Baton Rouge, USA
11.1998 - 01.2000
- Reviewed member and provider records for accuracy, supporting data integrity.
- Vertexed medical claims, ensuring timely payment processing.
- Sorted and distributed mail to maintain efficient communication flow.
- Participated in projects with United Healthcare aimed at enhancing healthcare outcomes.
Education
Diploma - Accounting
Spencer Business College
Baton Rouge06-1988
Basic Studies -
Istrouma High School
Baton Rouge05.1984
Skills
- Office management
- Financial reporting
- Office administration
- Customer relationship management
- Spreadsheet creation
- Document preparation
- Time management
- Multitasking
- Administrative support
- Problem solving
- Conflict resolution
- Effective communication
References
References are available on request.
Timeline
Business Office Manager
Radiology Partners
03.2021 - Current
Sales Associate
TJ Maxx
08.2014 - 05.2018
Billing Representative
Medical Billing Services
11.2011 - 05.2011
Billing Manager
LRS Billing & Collections, LLC
05.2011 - Current
Custom Service Representative
Direct Insurance
02.2000 - 06.2001
Data Entry Clerk
Olsten Staffing Service
11.1998 - 01.2000
Diploma - Accounting
Spencer Business College
Basic Studies -
Istrouma High School