Dehlia Perdisatt
Jupiter
Summary
Positive, upbeat customer service representative brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Publicis Touchpoint Solutions
05.2009 - 01.2013
- Maintain brand awareness for four brands Crestor, Nexium, Symbicort, Vimovo by incorporating the brands in day to day call activities
- Provide Samples, Managed Care Information and Patient Education materials to Health Care Providers and staff
- Was an integral member in the successful launch of Vimovo in which awareness of the brand was exceeded expectation in market research results
- Consistently meet and exceed reach at 95% or above of monthly territory call assignments with sample signature request
- Develop and strategize routing of my geographical territory to meet and exceed performance goals
- Awarded the Service Star June, August and October in 2010 and February 2011 for providing outstanding customer service to accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Relayed customer feedback to cross-functional teams to improve products and services.
Team Lead Account Manager
Barton & Associates, Inc
01.2009 - 05.2009
- Responsible for a team of 6 Account Managers and Recruiters while in a functional role
- Indentify need for locum tenen physician and sell services
- Build and maintain relationships with physician recruiters in hospitals nationwide
- Understand client’s needs and market physicians.
President
John Edwards
05.2007 - 07.2008
Press Department Intern
- Wrote press briefings for John and Elizabeth Edwards, answered press phone and press requests from media, research for press releases and interviews.
Education
Bachelor of Arts - Communication, Public Relations
East Carolina University
05.2007
Skills
- Adaptive team player
- Product and Service Knowledge
- Territory Sales
- Client Account Management
- Willingness to Learn
- Time Management
References
Gay Clayton (407) 341-9297 gmacclayton@gmail.com
Kate Campbell (610) 716-7243 Katemads@gmail.com
Amanda Boone (863) 944-7212 Caboone@yahoo.com
Erin LeBlanc (630) 334-5175 Erin.leblanc1@gmail.com
Timeline
Customer Service Associate
Publicis Touchpoint Solutions
05.2009 - 01.2013
Team Lead Account Manager
Barton & Associates, Inc
01.2009 - 05.2009
President
John Edwards
05.2007 - 07.2008
Press Department Intern
Bachelor of Arts - Communication, Public Relations
East Carolina University