DeJa Glenn

• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
• Recommended complementary purchases to customers, increasing revenue.
• Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.

• Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
• Trained new personnel regarding company operations, policies and services.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Help Maintained data protection for health insurance.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Promptly responded to inquiries and requests from prospective customers.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.