Deja Jefferson
Memphis,TN
Summary
Dynamic customer service professional with extensive experience at the Internal Revenue Service, adept at financial analysis and tax compliance. Proven track record in resolving complex issues and enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for building strong relationships and improving service efficiency in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Internal revenue service
Memphis, TN
05.2023 - Current
- Analyzed financial records and tax returns to identify discrepancies or potential fraud cases.
- Reviewed financial documents such as contracts, invoices, and ledgers for accuracy.
- Provide exceptional customer service by responding to inquiries from taxpayers, addressing concerns regarding tax-related issues, and offering detailed information about IRS policies and procedures.
- Efficiently manage a high volume of inbound and outbound calls, ensuring that all customer interactions are handled professionally and courteously.
- Assist taxpayers in navigating the tax filing process, including the completion of forms and understanding tax obligations, deductions, and credits.
- Accurately research and resolve complex tax issues by utilizing various IRS systems and databases to gather pertinent information.
- Maintain a thorough knowledge of federal tax laws, regulations, and the latest IRS updates to provide accurate guidance to taxpayers.
- Document customer interactions and resolutions in the case management system to ensure continuity of service, and compliance with agency procedures.
- Collaborate with colleagues and supervisors to develop and implement strategies for improving customer service experiences and efficiency.
- Participate in ongoing training sessions to stay current on tax law changes, and enhance customer service skills.
Human Resources Payroll Specialist
SUTTER HEALTH
Los angels, CA
01.2020 - 05.2023
- Provided assistance to employees regarding payroll matters such as taxes, deductions, vacation and sick time accrual.
- Handled confidential documents relating to employee salaries and benefits packages.
- Ensured timely payment of wages in accordance with state and federal laws.
- Reviewed timesheets for accuracy before entering into payroll system.
- Audited and reconciled all related accounts in preparation for month end close.
- Maintained records of employee attendance and leave balances, ensuring compliance with established policies.
- Processed new hire paperwork, including verifying I-9 forms and W-4s.
- Developed procedures to improve the efficiency of the payroll department.
Customer Service Representative
Alorica
Irvine, CA
10.2019 - 01.2022
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
Picker/Packer
Nike - Adecco Staffing
Memphis, TN
01.2018 - 02.2020
- Inspected merchandise for damages or defects prior to packaging it up for shipping out.
- Unloaded containers using various material handling equipment such as conveyor belts and dollies.
- Labeled, sorted, and organized packages for efficient delivery.
- Maintained a clean and organized work area throughout the shift.
- Monitored stock levels and placed replenishment orders when necessary.
- Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
- Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
- Lifted heavy items onto pallets with a forklift or manual pallet jack.
Manager
McDonalds
Memphis, TN
03.2015 - 12.2017
- Communicated employee performance and/or violations to management
- Actively worked to build business by developing new customers
- Strictly adhering to all company policies and procedures ensuring that team members follow recipes and read tickets to accurately prepare all orders
- Assisted in developing menus items according to customer preferences.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Adhered to company policies and procedures while enforcing them among all employees.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Maintained accurate financial records, such as sales receipts and invoices.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Managed team of 10-15 employees in fast-paced environment.
- Scheduled shifts for staff members based on weekly forecasts.
Education
High School Diploma -
Ridgeway High School
Memphis, TN05.2018
Skills
- Time management
- Team collaboration
- Effective communication
- IRS regulations
- Data entry
- Tax compliance
- Customer service
- Financial analysis
- Problem solving
- Conflict resolution
- Clerical support
- Relationship building
Timeline
Customer Service Representative
Internal revenue service
05.2023 - Current
Human Resources Payroll Specialist
SUTTER HEALTH
01.2020 - 05.2023
Customer Service Representative
Alorica
10.2019 - 01.2022
Picker/Packer
Nike - Adecco Staffing
01.2018 - 02.2020
Manager
McDonalds
03.2015 - 12.2017
High School Diploma -
Ridgeway High School