Deja Rivers
Port Charlotte,FL
Summary
Experienced in operational management with a focus on enhancing customer service protocols and optimizing efficiency within restaurant environments. Developed and executed strategies that improved guest experiences and satisfaction levels, while ensuring compliance with industry standards. Managed daily operations including budgeting, staffing, and inventory control, leading to streamlined processes and effective team communication. Demonstrated ability to resolve conflicts and customer complaints professionally, contributing to positive relationships with clients and staff alike.
Overview
3
3
years of professional experience
Work History
General Manager
China Wok Iii
Port Charlotte, Florida
08.2022 - Current
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw restaurant management, optimizing operational efficiency and enhancing guest experiences
- Enhanced customer satisfaction by implementing effective service strategies.
- Developed and executed customer service protocols to ensure a superior client experience.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ensured compliance with all food safety regulations and sanitation standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved conflicts among employees in an effective manner.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education
High School Diploma -
Port Charlotte High
Port Charlotte, FL05-2022
Skills
- Operational management
- Budgeting
- Customer service
- Staff training
- Performance analysis
- Team building
- Employee recruitment
- Sales strategies
- Performance management
- Salesforce management
- Staff training and development
- Sales management
- Schedule preparation
- Team leadership
- Project planning
- Sales techniques
References
References available upon request.
Timeline
General Manager
China Wok Iii
08.2022 - Current
High School Diploma -
Port Charlotte High