Dejah Jeancharles
Pembroke Pines,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
United Healthcare
Fort Lauderdale, Florida
01.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Team Leader
Port Everglades
Fort Lauderdale, FL
04.2023 - 07.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Customer Service Representative
Bank of America
Fort Lauderdale, Florida
07.2020 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Medication Technician
Bermont Senior Villiage
Margate, Florida
10.2021 - 09.2022
- Provided patient education on proper medication use, side effects, and storage.
- Monitored vital signs before administering medications.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Ensured that all prescribed medications were taken as ordered by physician.
- Performed quality assurance checks for accuracy of medication administration.
Education
High School Diploma -
Miramar High School
Miramar, FL07-2020
Skills
- Information Security
- Scheduling
- Report Generation
- Complaint resolution
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
Timeline
Team Leader
Port Everglades
04.2023 - 07.2023
Medication Technician
Bermont Senior Villiage
10.2021 - 09.2022
Customer Service Representative
United Healthcare
01.2021 - Current
Customer Service Representative
Bank of America
07.2020 - 12.2022
High School Diploma -
Miramar High School