Dejamison Gilliam
Boerne,TX
Summary
Hardworking employee enthusiastic about learning about the sustainable energy field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Service Advisor
Tesla
10.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
Gallery advisor
Tesla
11.2020 - 10.2022
- Actively contributing to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Demonstrate a mastery of all Tesla products and services
- Keep up with EV industry trends and local incentives
- Excite, engage and educate customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions effectively
- Perform additional responsibilities as assigned to meet business needs.
Logistical Specialist
U.S. Army
07.2016 - 03.2020
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
Logistcal specialist
U.S. Army, United States Army, OCONUS
05.2018 - 02.2019
- Upheld safety regulations in freight loading and unloading
- Maintain file records and receipts of medical supply and equipment purchased including Class II – IV
- Coordinated with multiple military and civilian organizations to receive and distribute equipment resulting in mission success.
Team / Shift Leader
Subway, Inc
09.2015 - 07.2016
- Provided quality customer service
- Followed task and standards for the establishment to run smoothly
- Prepared food and customer orders for purchase
- Established a clean and sanitized environment for customers and staff
- Monitored sales throughout the day, so expectations for the company were met
- Accountable for food, beverages, and products related to inventory stock.
Education
High school diploma -
Wagner high school
Jr - Sociology
UTSA
San Antonio, Texas12.2024
Skills
- Time management
- Product and Service Solutions
- Microsoft Office
- Issue and Complaint Resolution
Timeline
Service Advisor
Tesla
10.2022 - Current
Gallery advisor
Tesla
11.2020 - 10.2022
Logistcal specialist
U.S. Army, United States Army, OCONUS
05.2018 - 02.2019
Logistical Specialist
U.S. Army
07.2016 - 03.2020
Team / Shift Leader
Subway, Inc
09.2015 - 07.2016
High school diploma -
Wagner high school
Jr - Sociology
UTSA