DeJanea Rogers
Chicago,IL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Advocate Medical Center
06.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
Teller Associate
J.P. Morgan Chase
08.2021 - 06.2022
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
Lead Center Consultant
FedEx Office
08.2016 - 08.2021
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
Education
High School Diploma -
Orr Academy
06.2015
Skills
- Chart Pulling
- Patient Registration
- Insurance Information Collection
- Patient Greeting
- Customer Service
- Medical Services Administration
- Appointment Scheduling
Timeline
Patient Service Representative
Advocate Medical Center
06.2022 - Current
Teller Associate
J.P. Morgan Chase
08.2021 - 06.2022
Lead Center Consultant
FedEx Office
08.2016 - 08.2021
High School Diploma -
Orr Academy
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