Deji Akinbola
Richardson,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Amazon
Dallas, TX
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Representative
Reliant Energy Retail Holdings
Dallas, TX
02.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Science - Mechanical Engineering
University of Lagos
Lagos, Nigeria01.2005
Skills
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Needs Assessment
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Understanding Customer Needs
Timeline
Customer Service Associate
Amazon
08.2021 - Current
Customer Service Representative
Reliant Energy Retail Holdings
02.2018 - 07.2021
Bachelor of Science - Mechanical Engineering
University of Lagos
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