Delaina Anderson
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
BDC Representative
Ancira Winton Chevrolet
San Antonio, TX
07.2021 - 08.2023
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Scheduled follow-up appointments for customers when necessary.
- Generated reports on sales activities as needed for management review.
BDC Agent
Cavender Chevrolet
San Antonio, United States
11.2020 - 06.2021
- Made average of 50-60 outbound and inbound calls per day.
- Generated minimum of 10-15 new leads each day
- Provided information about available products and services, membership details and purchase advantages.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Handled inbound leads via phone and internet and directed to appropriate contact.
Intervention Specialist
Children's Shelter
San Antonio, United States
07.2017 - 03.2020
- Planned childcare, counseling and parenting classes.
- Offered crisis counseling and intervention at school, home and in community to support student needs.
- Signed diagnostic assessments and individual plans of care to initiate client treatments.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills.
- Mentored new teachers on student progress monitoring and legal document preparation.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
Cashier
Target
San Antonio, United States
09.2013 - 07.2017
- Restocked and organized merchandise in front lanes.
- Mentored new team members on sales software system operation.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Ronald Reagan High School
San Antonio, TX05-2014
Skills
- Product and service sales
- Active Listening
- Organization and Time Management
- Critical Thinking
- Flexible and Adaptable
- Teamwork and Collaboration
- First Aid/CPR
- Cash Handling
- Team Member Motivation
- Account Servicing
- Store Opening and Closing
- Attention to Detail
- Excellent Communication
Timeline
BDC Representative
Ancira Winton Chevrolet
07.2021 - 08.2023
BDC Agent
Cavender Chevrolet
11.2020 - 06.2021
Intervention Specialist
Children's Shelter
07.2017 - 03.2020
Cashier
Target
09.2013 - 07.2017
High School Diploma -
Ronald Reagan High School