Delaine Renee Ward
Bartlett,TN
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Marathon Management, LLC
03.2017 - 04.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
CSP Trainer
HRBlock
12.2012 - 03.2017
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Provided extraordinary customer service to clients.
Office Manager
John M. Ward Roofing, LLC
03.1991 - 12.2012
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Medical Transcription Certificate Program
Branell College
Memphis1991
High School Diploma -
Bartlett High School
Bartlett05.1986
Skills
- Data Entry
- Time Management
- Microsoft Word
- Customer and client relations
- Office Administration
- Documentation and Recordkeeping
- Scheduling and calendar management
- Account Management
- Dedicated Team Player
Timeline
Administrative Assistant
Marathon Management, LLC
03.2017 - 04.2024
CSP Trainer
HRBlock
12.2012 - 03.2017
Office Manager
John M. Ward Roofing, LLC
03.1991 - 12.2012
Medical Transcription Certificate Program
Branell College
High School Diploma -
Bartlett High School
Similar Profiles
Travis HowellTravis Howell
Machinist at MARATHON PETROLEUM COMPANY LLCMachinist at MARATHON PETROLEUM COMPANY LLC
Gabriele MonjeGabriele Monje
Fuel Driver at MARATHON PETROLEUM COMPANY LLCFuel Driver at MARATHON PETROLEUM COMPANY LLC
Harold CarterHarold Carter
Transport Scheduler III at MARATHON PETROLEUM COMPANY LLCTransport Scheduler III at MARATHON PETROLEUM COMPANY LLC
Chris SchirmerChris Schirmer
Beer Buyer/Manager at Joe's Wine and LiquorBeer Buyer/Manager at Joe's Wine and Liquor
Yulonda FiferYulonda Fifer
Warehouse Lead at Barrett DistributionWarehouse Lead at Barrett Distribution