Delanie chase
Waterford
Summary
Experienced in team leadership and operational management, with a background in supervising production processes to ensure quality standards. Demonstrated ability to train new employees on procedures and customer service, enhancing team efficiency and performance. Proven skills in inventory management and resource planning, contributing to the achievement of production goals while maintaining a clean and organized work environment. Effectively resolved customer inquiries and complaints, fostering a positive atmosphere for both staff and patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Crumbl Cookies
Brighton
11.2022 - 07.2025
- Supervised daily cookie production and ensured quality standards were met.
- Trained new team members on operational procedures and customer service skills.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Managed inventory levels and placed orders for baking supplies as needed.
- Maintained cleanliness and organization of the kitchen and dining area.
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted in developing training materials for ongoing staff development programs.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Education
Associate of Science - Ecology
Oakland Community College
Bloomfield Hills, MISkills
- Customer service
- Inventory management
- Team leadership
- Employee training
- Issue resolution
- Decision-making capacity
- Creative problem solving
Affiliations
In my day-to-day life, I enjoy working on my hobbies including ceramics, sewing, reading/journaling, and cooking.
Certification
Serve-Safe certified
Timeline
Shift Leader
Crumbl Cookies
11.2022 - 07.2025
Associate of Science - Ecology
Oakland Community College