Summary
Overview
Work History
Education
Skills
Certification
Timeline
Referances
Intern
Delanie Urback

Delanie Urback

Sandy,OR

Summary

Motivated and organized employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer experiences.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Front Desk Medical Receptionist

Sandy SportsCare Physical Therapy
05.2023 - Current
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Contributed to a positive work environment through effective communication with colleagues and supervisors.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Assisted with medical coding and billing tasks.

Physical Therapy Aide

Sandy SportsCare Physical Therapy
11.2022 - 04.2023
  • Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
  • Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Maintained supply inventory by placing orders when supplies ran low.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Dog Groomer

Pride & Groom
05.2021 - 10.2022
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.

Dishwasher/Cook/Restaurant Waitress

Smokey Hearth Restaurant
05.2017 - 08.2019
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

Nanny

The Ashmore Family
02.2016 - 11.2018
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Played games, worked on puzzles and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Involved children in caring for household pets and chores.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.

Education

Associate of Science - Health Sciences

Mt. Hood Community College
Gresham, OR
07.2020

Associates of General Studies -

Mt. Hood Community College
Gresham, OR
07.2020

High School Diploma -

Sandy High School
Sandy, OR
06.2019

Skills

  • Customer Service
  • Critical Thinking
  • Information Collection and Recording
  • Team Player
  • Active Listening
  • Appointment Scheduling
  • Transactions and Cash Handling
  • Greeting and Escorting Guests
  • Facility Cleaning
  • Animal Quarters Maintenance
  • Food and Beverage Service
  • HIPAA Compliance
  • Time management abilities
  • Insurance Authorizations
  • Insurance Verification

Certification

  • CPR/AED/First-Aid Certified, National CPR Foundation 10/25/2022-10/25/2024

Timeline

Front Desk Medical Receptionist

Sandy SportsCare Physical Therapy
05.2023 - Current

Physical Therapy Aide

Sandy SportsCare Physical Therapy
11.2022 - 04.2023

Dog Groomer

Pride & Groom
05.2021 - 10.2022

Dishwasher/Cook/Restaurant Waitress

Smokey Hearth Restaurant
05.2017 - 08.2019

Nanny

The Ashmore Family
02.2016 - 11.2018

Associate of Science - Health Sciences

Mt. Hood Community College

Associates of General Studies -

Mt. Hood Community College

High School Diploma -

Sandy High School

Referances

Tina Tewes

(503) 721-3290

Bonnie Gritsch

(503) 804-7007

Marla Mason

(503) 341-2487

Jan Williams

503-650-3127

Delanie Urback