Delanie Urback
Sandy,OR
Summary
Motivated and organized employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer experiences.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Front Desk Medical Receptionist
Sandy SportsCare Physical Therapy
05.2023 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Assisted with medical coding and billing tasks.
Physical Therapy Aide
Sandy SportsCare Physical Therapy
11.2022 - 04.2023
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
- Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Maintained supply inventory by placing orders when supplies ran low.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Dog Groomer
Pride & Groom
05.2021 - 10.2022
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Dishwasher/Cook/Restaurant Waitress
Smokey Hearth Restaurant
05.2017 - 08.2019
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Nanny
The Ashmore Family
02.2016 - 11.2018
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Played games, worked on puzzles and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Involved children in caring for household pets and chores.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
Education
Associate of Science - Health Sciences
Mt. Hood Community College
Gresham, OR07.2020
Associates of General Studies -
Mt. Hood Community College
Gresham, OR07.2020
High School Diploma -
Sandy High School
Sandy, OR06.2019
Skills
- Customer Service
- Critical Thinking
- Information Collection and Recording
- Team Player
- Active Listening
- Appointment Scheduling
- Transactions and Cash Handling
- Greeting and Escorting Guests
- Facility Cleaning
- Animal Quarters Maintenance
- Food and Beverage Service
- HIPAA Compliance
- Time management abilities
- Insurance Authorizations
- Insurance Verification
Certification
- CPR/AED/First-Aid Certified, National CPR Foundation 10/25/2022-10/25/2024
Timeline
Front Desk Medical Receptionist
Sandy SportsCare Physical Therapy
05.2023 - Current
Physical Therapy Aide
Sandy SportsCare Physical Therapy
11.2022 - 04.2023
Dog Groomer
Pride & Groom
05.2021 - 10.2022
Dishwasher/Cook/Restaurant Waitress
Smokey Hearth Restaurant
05.2017 - 08.2019
Nanny
The Ashmore Family
02.2016 - 11.2018
Associate of Science - Health Sciences
Mt. Hood Community College
Associates of General Studies -
Mt. Hood Community College
High School Diploma -
Sandy High School
Referances
Tina Tewes
(503) 721-3290
Bonnie Gritsch
(503) 804-7007
Marla Mason
(503) 341-2487
Jan Williams
503-650-3127
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