Delfino Becerra
Gainesville,GA
Summary
I have worked in the automotive industry for many years and have accumulated a lot of knowledge and skills along the way. I am detail and result oriented, I like to set a personal goal apart from company goals and achieve or go beyond my own expectation. I am dedicated to customer service and customer satisfaction. I take time to understand customer needs and find solutions to their concerns so they leave satisfied and taken care of. I am a team player with a friendly and positive attitude and adjust well to change. Each employer comes with it’s own set of challenges and I am able to tackle each task and take constructive criticism well. My goal is to build relationships with customers so they continue to do business with us and help add to company success.
Overview
9
9
years of professional experience
Work History
Service Advisor
Premier Nissan Mall of GA
Buford, GA
10.2021 - Current
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service to ensure repeat business.
- Recognized by management for providing exceptional customer service.
- Multiple employee of the month awards .
- Top performer in service for 2023 .
- Service Advisor of the year 2024
- Multi 950+ KPI score on yearly average
Service Advisor
Carriage Nissan
Gainesville, GA
11.2018 - 09.2021
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Technician
Carriage Nissan
Gainesville, GA
07.2017 - 10.2018
- Performed routine maintenance on vehicles including brake services and fluid exchanges.
- Performed vehicle alignments.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Express Service Technician
Milton Martin Toyota
Gainesville, GA
01.2016 - 06.2017
- Conducted routine maintenance checks such as changing oil, checking fluid levels, replacing filters.
- Rotated tires and checked brakes on vehicles.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Education
High School Diploma -
Gainesville High School
Gainesville, GA05-2014
Some College (No Degree) - Automotive Technology
Lanier Technical College
Oakwood, GAMaster Service Advisor -
Nissan S.T.A.R Program
Skills
- Bilingual (English,Spanish)
- Excellent communication (Helping customers understand maintenance/repairs needed Keeping customers informed on vehicle status)
- Customer consulting
- Conflict resolution
- Workflow management
- Strong work ethic
Timeline
Service Advisor
Premier Nissan Mall of GA
10.2021 - Current
Service Advisor
Carriage Nissan
11.2018 - 09.2021
Service Technician
Carriage Nissan
07.2017 - 10.2018
Express Service Technician
Milton Martin Toyota
01.2016 - 06.2017
High School Diploma -
Gainesville High School
Some College (No Degree) - Automotive Technology
Lanier Technical College
Master Service Advisor -
Nissan S.T.A.R Program
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