Delia Maldonado
Sun Prairie
Summary
Effective communication skill: bilingual English and Spanish. Ability to listen attentively, communicate effectively to customers, and answer their questions to my ability. Promote positive relationships with customers and co-workers. Ability to use good judgment, decision to ensure accuracy and quality.
Overview
22
22
years of professional experience
Work History
Receptionist
Durrani Law Firm
Madison
11.2002 - Current
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Scheduled and confirmed appointments, managing a complex calendar for Attorney.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided translation services when necessary for non-English speaking client.
Cashier
Wamart
Sun Prairie
09.2023 - 02.2024
- Providing outstanding customer service.
- Process sales quickly, efficiently, and accurately.
- I kept the checkout area clean, orderly.
- Answered customer questions and provided store information.
Cashier
Kwik Trip
Monona
07.2019 - 11.2021
- Helped with purchases and signed customers up for rewards program.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Custodian
University Wisconsin Hospital
Madison
02.2012 - 07.2016
- Responsible for maintaining patient privacy.
- Maintain the overall cleanliness of the assigned area.
- I sanitize operating rooms, the emergency department, and patient rooms.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Education
Associate of Science - Medcal Billing Coding
Colorado Technical University Online
Colorado Springs, CO04-2014
Skills
- Call screening
- Appointment scheduling
- Client account management
- Translation service
- Data entry
Timeline
Cashier
Wamart
09.2023 - 02.2024
Cashier
Kwik Trip
07.2019 - 11.2021
Custodian
University Wisconsin Hospital
02.2012 - 07.2016
Receptionist
Durrani Law Firm
11.2002 - Current
Associate of Science - Medcal Billing Coding
Colorado Technical University Online
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