Delilah Rodriguez
Weslaco,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Advanced Call Center Technologies
Harlingen, TX
01.2025 - 05.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Managed high call volumes while maintaining quality service standards.
- Resolved customer inquiries through effective communication and problem-solving skills.
Child Care Teacher
All About Kids Learning Center
Edcouch, TX
11.2022 - 12.2024
- Encourage age-appropriate activities such as singing, crawling, walking and playing with toys; Encourage infant creativity and curiosity; Meets the affecting needs of every infant: talk with, smile at and love every child, Completes baby grams for parents each day outlining the baby’s care and needs. Plans and executes particular activities for babies. Gives complete attention to children and watch cautiously for safety hazards.
Customer Service Representative
TaskUs
Harlingen, TX
02.2022 - 11.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
CSR - Customer Service Representative
TTEC
McAllen, TX
05.2021 - 12.2021
- Worked for Bank of America, helping cx with any issues they had with their customers accounts or funds.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction
Customer Service Representative
ABT Associates
McAllen, TX
10.2020 - 03.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Caregiver
All about kids early learning center
Edcouch, TX
04.2019 - 03.2020
- Encourage age-appropriate activities such as singing, crawling, walking and playing with toys; Encourage infant creativity and curiosity; Meets the affecting needs of every infant: talk with, smile at and love every child, Completes baby grams for parents each day outlining the baby’s care and needs. Plans and executes particular activities for babies. Gives complete attention to children and watch cautiously for safety hazards.
Education
High school diploma or GED - undefined
Stone coast academy
05.2019
Skills
- Customer service (5 years)
- Problem solving (2 years)
- Patience
- Customer support (4 years)
- Childcare (3 years)
- Inbound/Outbound Calls (4 years)
- Communication skills (4 years)
- Typing (4 years)
- Understanding of diversity
Certification
- First Aid Certification
- CPR Certification
Timeline
Customer Service Representative
Advanced Call Center Technologies
01.2025 - 05.2025
Child Care Teacher
All About Kids Learning Center
11.2022 - 12.2024
Customer Service Representative
TaskUs
02.2022 - 11.2023
CSR - Customer Service Representative
TTEC
05.2021 - 12.2021
Customer Service Representative
ABT Associates
10.2020 - 03.2021
Caregiver
All about kids early learning center
04.2019 - 03.2020
High school diploma or GED - undefined
Stone coast academy