Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Delisha Richardson

Customer Service Rep.
Everett,MA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Hertz Car Rental
East Boston, MA
04.2004 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.

Administration Assistant I

Department Of Mental Health
Boston, MA
04.1996 - 06.2004
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Education

High School Diploma -

Randolph High School
Randolph, MA
06.1993

Skills

  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Needs Assessment
  • Understanding Customer Needs
  • Responding to Difficult Customers

Timeline

Customer Service Representative

Hertz Car Rental
04.2004 - Current

Administration Assistant I

Department Of Mental Health
04.1996 - 06.2004

High School Diploma -

Randolph High School

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Delisha RichardsonCustomer Service Rep.