Delleita Grimmond
Parkville,MD
Summary
Dedicated Administrative/ Medical Assistant with solid background in high-volume office environments focused on delivering exceptional clinical,clerical and operational support for professionals. Upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing high call/ email volume , paperwork and project needs.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Chesapeake Urology
, MD
03.2023 - Current
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Interviewed patients to complete case histories and intake forms.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Maintained confidentiality of records relating to clients' treatment
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant-COVID-19 Tester
UM St Joseph's Medical System
, MD
09.2021 - 03.2023
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Documented data in designated system to present to client upon request.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Analyzed results of tests for conformity to specifications.
- Conducted follow up calls with patients after their tests were completed to ensure compliance with quarantine protocols if applicable.
- Interviewed patients and documented details to update and file paperwork.
- Directed patients to exam rooms, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Registrar
UNIVERSITY OF MARYLAND MEDICAL CENTER
, MD
03.2021 - 09.2021
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Coordinated with community resources to ensure continuity of care for discharged patients.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Ordered medications, treatments or therapies for patients based on diagnosis.
- Prescribed medications according to established guidelines while monitoring potential side effects or drug interactions.
Radiology Scheduler
Seton Imaging Center
02.2019 - 03.2020
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Performed software updates, upgrades and data backups.
- Studied and researched various medical terms as well as software and coding systems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
SOLUTIONS REP
MEDIFAST, BALTIMORE
, MD
12.2013 - 01.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
- Increased customer satisfaction ratings 50% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed customer complaints and rectified issues to complete satisfaction.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Certificate - Phlebotomy
American Academy Of Phlebotomy Tech.
Baltimore, MD07.2021
Medical Assisting
Fortis Institute
Towson, MD08.2012
Some College (No Degree) - General Education
UMGC
Baltimore, MDHigh School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MDSkills
- Data Entry
- HIPAA Compliance
- Memo Preparation
- Invoice Processing
- Calendar Management
- Multitasking and Prioritization
- Multi-line Telephone System Operation
- Check-In and Check-Out Procedures
- Appointment Scheduling
- Updating Medical Records
- EMR Software
- Completing Insurance Forms
- Human Anatomy and Physiology
- Clinical Applications
- Advanced Anatomy Knowledge
- Customer Service
- Complex Problem-Solving
- Medical Billing and Coding
- Time Management
Timeline
Medical Assistant
Chesapeake Urology
03.2023 - Current
Medical Assistant-COVID-19 Tester
UM St Joseph's Medical System
09.2021 - 03.2023
Medical Registrar
UNIVERSITY OF MARYLAND MEDICAL CENTER
03.2021 - 09.2021
Radiology Scheduler
Seton Imaging Center
02.2019 - 03.2020
SOLUTIONS REP
MEDIFAST, BALTIMORE
12.2013 - 01.2019
Certificate - Phlebotomy
American Academy Of Phlebotomy Tech.
Medical Assisting
Fortis Institute
Some College (No Degree) - General Education
UMGC
High School Diploma -
Parkville High School & Center For Math/Science
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