Delores G. Taylor
Temple Hills,MD
Summary
Results-driven professional with a strong background in compliance and customer service, dedicated to developing positive client relationships while ensuring strict adherence to regulatory standards. Expertise in analyzing complex situations and implementing effective solutions enhances operational efficiency and elevates customer satisfaction. A strong commitment to integrity and excellence in service delivery drives the pursuit of opportunities in dynamic environments. Passionate about continuous improvement and ongoing professional development within the compliance sector, fostering a culture of excellence and accountability.
Overview
16
16
years of professional experience
Work History
Equal Opportunity Specialist, GS-0360-13/07
U. S. Department of Agriculture, Foreign Agricultural Service, Office of Civil Rights
10.2010 - 09.2025
- Served as the Lead Civil Rights Equal Opportunity Specialist, which included managing the day-to-day operations of the Title VI Team to ensure compliance with civil rights and equal opportunity federal laws, and civil rights policies, procedures, and regulations of the United States Department of Agriculture, and the Foreign Agricultural Service. This work ensures adherence to the following:
- - Title VI of the Civil Rights Act of 1964
- - Title IX of the Educational Amendments of 1972
- - Section 504 of the Rehabilitation Act of 1973
- - The Americans with Disabilities Act
- - The Age Discrimination Act of 1975
- - Title II of the Americans with Disabilities Act of 1990
- - 7 CFR 15-Nondiscrimination in Federally Assisted Programs of USDA
- - 4330-3-Nondiscrimination in USDA-Conducted Programs and Activities
- - Executive Order 13166-Improving Access to Services for Persons with Limited English Proficiency
- - Executive Order 11246-Equal Employment Opportunity
- - Regulations and terms and conditions outlined in FAS programs and services.
- Developed the FAS Civil Rights Compliance Review Guide, including standard operating procedures and a Step-By-Step Guide.
- Provided technical assistance and guidance, and made recommendations on civil rights and equal opportunity to senior management and leadership officials.
- Conduct on-site and desk audits of civil rights compliance reviews, interviewed recipient personnel, performed Section 504 assessments, held entrance and exit conferences, and wrote reports detailing the findings and recommendations.
- Served on the Departmental Compliance Review Team to update the USDA Departmental Manual (DM) 4330-001-Procedures for Processing Discrimination Complaints and Conducting Civil Rights Compliance Reviews in USDA Conducted Programs and Activities
- Developed the Agency's Language Access Plan (LAP)
- Developed a Civil Rights Checklist to be used during civil rights compliance reviews for consistency of information collection and documentation
- Developed an online FAS Civil Rights Training portal for recipients
- Trained FAS Office of Civil Rights Title VI Team on conducting civil rights compliance reviews. These activities included training on notification letters; conducting entrance and exit conferences; examining data and documentation; interviewing; conducting Section 504 assessments; providing technical assistance; and conducting follow-up
- Conducted several briefings on civil rights compliance reviews with FAS recipients, program specialists, program directors, and OCR staff on the process and procedures for conducting civil rights compliance reviews. These activities include providing examples of the authorities and the type of documentation or verification required to comply with the specific requirement.
- Independently plan and conduct on-site or desk-audit Civil Rights Compliance Reviews to evaluate FAS recipients' compliance with Federal law, USDA, and FAS Civil Rights and EO policies, procedures, and regulations.
- Provided civil rights and equal opportunity technical assistance, recommendations, advice, and guidance to leadership, senior staff, employees, recipients, and stakeholders.
- Developed and implemented the Agency's Limited English Proficiency (LEP) Plan for Federally Assisted and Federally Conducted programs and services.
- Developed the Office of Civil Rights Strategic Plan to implement a Civil Rights Program that fully complies with civil rights laws, rules, and regulations, including EEOC's MD-715 and USDA and FAS regulations, policies, and guidelines.
- Develop and implement the Agency's Environmental Justice Annual Progress Report and Strategies to outline the Agency's commitment to environmental justice communities.
- Establish and maintain working relationships with program area contacts, various USDA officials, external agencies, and partner organizations.
- Analyze and prepare Civil Rights Impact Analysis (CRIAs) to evaluate proposed agency policies, actions, and decisions to determine the potential impact on employees and customers based on race, color, national origin, age, disability, and, where applicable, gender, marital status, familial status, parental status, religion, sexual orientation, protected genetic information, political beliefs, reprisal, Etc.
- Monitor and update FAS program complaints activities utilizing the USDA Program Complaints Management System (PCMS).
- Create and submit the Agency's Annual 462 report, utilizing the iComplaints online EEO tracking and reporting system.
- Monitor and update the Agency's employment complaints activities utilizing the iComplaints online EEO tracking and reporting System.
- Serve as the Agency-wide Civil Rights Training Coordinator responsible for ensuring Agency employees and recipient employees are notified, provided, and complete the required civil rights and EEO training.
- Provided input and assisted in developing the Agency's Annual Civil Rights Performance Plan and Accomplishments Report.
- Participate in Agency-wide meetings with and/or for the Director.
- Independently gather, analyze, and compile information and documentation to respond to and submit the following Agency reports: Minority Serving Institutions (MSI’s) Annual Accomplishments and annual Plan; EEOC Management Directive (MD) 715-Annual Program Plan and Accomplishments; MD 715 Quarterly Update; Federal Equal Opportunity Recruitment Program (FEORP) Annual Accomplishments; Disabled Veterans Affirmative Action Program (DVAAP) Annual Accomplishments; Alternative Dispute Resolution (ADR) Quarterly and Annual; NOFEAR Annual; Environmental Justice Annual Report and Strategies; and EEOC 462 Annual Report. These reports are submitted to the USDA Office of the Assistant Secretary for Civil Rights, Office of Human Resources, EEOC, and the Office of the Secretary (OSEC).
- Developed the following civil rights and equal opportunity policy statements: FAS Civil Rights and Equal Employment Opportunity Policy Statement, Anti-Harassment Policy Statement and Procedures, and the FAS Reasonable Accommodation Policy.
- Represent the Agency on several Departmental and Inter-departmental committees.
- Conduct program outreach to underserved audiences.
Equal Opportunity Specialist (Investigator), GS-12, Civil Rights Program Complaints Taskforce (Detail)
U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights
07.2009 - 10.2010
- Served as a member of the ASCR Taskforce team of experts to determine whether previously dismissed program complaints filed with USDA had been given fair consideration based upon the circumstances and merits of the complaint.
- Conducted intake analysis to process formal, individual, and class program complaints to determine which USDA agency is the subject of the complaint and the basis of the alleged discrimination.
- Evaluated allegations of discrimination to determine whether it falls within the framework of Civil Rights or is a programmatic issue and should be referred/forwarded to the appropriate agency.
- Audited and reviewed previously dismissed complaint case files to determine whether I concur with the reason for closing the complaint and if full, fair, and proper consideration had been provided to the complainant.
- Audited and reviewed previously dismissed complaint case files to determine if the complaint should be reopened, closed, forwarded to the agency as a programmatic referral, sent for investigation, or sent to the Office of General Council for review.
- Reviewed incoming complaint case files and entered file information into the Program Complaints Management System (PCMS).
- Reviewed previous program complaint case files and compared file data with the Program Complaints Management System to ensure the information in the file is accurate and complete in the PCMS.
- Served as a member of an Investigation team to investigate the open program complaints or program complaints that had been reopened by recommendation from the task force.
- Conducted fact-finding, analysis, and consultation of program complaint files to determine if the complaint should be awarded a settlement agreement, prepared decision papers and briefing papers to senior management, wrote settlement agreements, and determined the settlement level.
Education
University of the District of Columbia
Washington, DCundefined
Keystone Job Corps Center
Drums, PAHigh School Graduate - undefined
Margaret Murray Washington Vocational High School
Washington, DCSkills
- Compliance
- Investigations
- Recruitment strategies
Timeline
Equal Opportunity Specialist, GS-0360-13/07
U. S. Department of Agriculture, Foreign Agricultural Service, Office of Civil Rights
10.2010 - 09.2025
Equal Opportunity Specialist (Investigator), GS-12, Civil Rights Program Complaints Taskforce (Detail)
U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights
07.2009 - 10.2010
undefined
Keystone Job Corps Center
High School Graduate - undefined
Margaret Murray Washington Vocational High School
University of the District of Columbia
AWARDS
2024 Individual Performance and Cash and Time off Award, 2023 Individual Performance Cash Award, 2022 Individual Performance Cash Award, 2021 Individual Performance Cash Award, 2020 Individual Performance Cash Award, 2019 Individual Performance Cash Award, 2018 Individual Performance Cash Award, 2017 Individual Performance Cash Award, 2016 Individual Performance Award, 2015 Outstanding Work Performance and Individual Cash Award, 2014 Outstanding Work Performance and Individual Cash Award, 2014 Individual Cash Award
TRAINING
- 2013 DEOMI Equal Employment Opportunity Counselors Course
- 2013 EEOC FEDSEP online system
- 2013 EEOC 462
- 2012 iComplaints
- 2012 EEOC MD-715 and Trigger/Barrier Analysis Training
- 2012 Civil Rights Impact Analysis - Reorganizations
- 2012 Counselors Refresher Course
- 2012 ADR/Conflict Management Report
- 2011 EEOC Max FIRES online system
- 2011 NFC Reporting Center - Workforce Analysis Tables
- 2011 Civil Rights Impact Analysis
- 2010 Basic Mediation
- 2009 USDA Program Complaints Management System (PCMS) - Refresher
- 2009 Investigator Training - Overview
- 2009 New Counselors Course
- 2008 Civil Rights Compliance Reviews of Colleges and Universities
- 2008 USDA Program Complaints Management System (PCMS)
- 2002 Compliance Reviews - Civil Rights
- 2002 Project Management
- 2001 Civil Rights Statutes & Regulations
- 2001 Compliance Activities
- 2001 Introduction to Civil Rights Laws and Practices
- 2001 How to Balance Priorities and Manage Multiple Projects
- 2000 EEO Counseling and Alternative Dispute Resolution
- 2000 Civil Rights Impact Analysis (CRIA), Data Analysis/Collection, CRIA-Legal Regulations & Departmental Requirements