Delton Lampert
Valrico
Summary
Skilled in providing high-quality customer service with focus on resolving complex problems and building customer loyalty. Strong communicator with ability to communicate effectively across different levels of an organization. Known for maintaining calm under pressure and making key decisions during challenging situations. In previous roles, significantly improved customer satisfaction rates through proactive resolution of conflicts and issues. Able to be efficient while performing manual labor tasks in a timely and effective manner. Excellent at counting, memorizing, and multitasking under pressure or at slow times during all hours of the day.
Overview
5
5
years of professional experience
Work History
Customer Service Staff Member
Publix
Valrico
09.2021 - Current
- Resolved customer inquiries and guided product selections to enhance shopping experience.
- Executed accurate transaction processing at checkout to ensure customer satisfaction.
- Emphasized customer satisfaction as a top priority in service.
- Supported managers and team leads during peak hours to maintain workflow efficiency.
- Lead front-end staff (cashiers, baggers, other office staff) during different hours of shifts
- Counted the stores earnings in a cash office at the end of store hours.
- Ensured cleanliness and organization of work areas and aisles.
- Kept updated on new products, services, promotions and pricing changes.
- Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
Education
Brandon High School
Brandon , FLSkills
- Customer service
- Transaction processing
- Product knowledge
- Cash handling
- Manual labor
- Counting accurately and quickly
- Conflict resolution
- Workflow management
- Team leadership
- Professional communication
- Problem solving
- Time management
- Customer focus
Affiliations
- Enjoy time with family
- Enjoy outdoor activities of any kind
- Gym
- Enjoy going to the beach
Timeline
Customer Service Staff Member
Publix
09.2021 - Current
Brandon High School