DeMarcus Allen
Dallas,TX
Summary
Newly Entry Commercial Truck Driver focused on handling different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CDL Truck position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Telemarketing Sales Representative
Optix Merchant Group
05.2022 - 02.2023
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Built relationships with customers using strong persuasion and active listening skills.
Customer Service Associate
Marriot International
01.2019 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
Receiving Team Member
Toys"R"Us
05.2017 - 08.2017
- Staged, down stacked and transported items pulled off trucks to facilitate immediate use.
- Adhered to storage plans with proper product placement and organization.
- Operated handheld scanners to quickly track movements between trucks, storage and sales floor.
- Moved loads with correct and safe use of forklifts and pallet jacks.
- Put together pallets for restocking and sales teams to replenish sales floor.
- Supported preventive maintenance efforts by regularly inspecting equipment and handling basic upkeep.
- Verified shipment contents against paperwork and noted discrepancies.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Sales Associate
Walmart
11.2014 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Medium-to-Heavy Vehicle And Truck Technology
Continental Truck Driver School
Dallas, TX10.2023
High School Diploma -
Lancaster High School
Lancaster, TX05.2014
Skills
- Problem Resolution
- Vehicle Systems
- Heavy Haul Expertise
- Script Use
- Shipping and Receiving
- Stock Counts
- Inventory Accuracy
- Freight Processing
- Warehouse Organization
- Route Deliveries
- Safety Regulations
- Customer Service
Timeline
Telemarketing Sales Representative
Optix Merchant Group
05.2022 - 02.2023
Customer Service Associate
Marriot International
01.2019 - 01.2020
Receiving Team Member
Toys"R"Us
05.2017 - 08.2017
Sales Associate
Walmart
11.2014 - 05.2017
No Degree - Medium-to-Heavy Vehicle And Truck Technology
Continental Truck Driver School
High School Diploma -
Lancaster High School