DENAJAH ROMERO
Canjilon,NM
Summary
Dependable office and front desk professional with experience in customer service, records management, insurance support, and administrative tasks. Pursuing nursing degree with medical assistant internship experience. Certified in BLS/CPR, with strong communication, organization, and confidentiality skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Office Assistant
Farmers Insurance
Los Alamos, New Mexico
01.2020 - Current
- Organized company and client records to enhance tracking and accessibility.
- Answer incoming phone calls and support clients with questions and requests.
- Delivered customer service and administrative assistance to support client satisfaction.
- Protect accuracy and confidentiality while handling client information.
- Prepared and formatted professional documents in Microsoft Word to meet business needs.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted in preparing automobile insurance quotes for clients.
Front Desk Clerk
Chama Trails Motel
Chama, NM
01.2025 - 04.2025
- Welcomed Chama Trails Motel guests and completed check-in procedures.
- Supported guest check-in and check-out processes.
- Managed guest and group reservations while handling check-ins and check-outs.
- Processed reservations, cancellations, and room assignments at front desk.
- Responded to guest calls and emails efficiently, ensuring timely communication.
- Provided friendly, professional customer service.
- Addressed guest requests and directed concerns to appropriate motel staff for timely resolution.
- Maintained accurate and current guest and business records to support operational integrity.
- Maintained guest records, logs, and daily front desk paperwork.
- Updated housekeeping on room readiness and occupancy status.
- Collected payments and balanced cash drawer during shift changes.
- Processed payments and issued receipts, bills, and change.
- Followed motel policies while supporting smooth operations at Chama Trails.
Office Assistant | Waitress | Housekeeper
The Lodge & Ranch at Chama
Chama, NM
01.2021 - 01.2024
- Managed incoming calls and addressed various office needs to support daily operations.
- Handled invoices, receipts, and office paperwork accurately to maintain organized records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Scheduled reservations and updated booking records for guest stays.
- Communicated professionally with guests and coworkers.
- Provided food and beverage service while ensuring a positive dining experience for guests.
- Supported guest service across multiple property locations.
Education
Associate Degree in Nursing - Nursing Program
Northern New Mexico College
Española, NM05-2028
Associate Degree - Pre-Science
University of New Mexico
Ranchos de Taos, NM05-2025
High School Diploma -
Escalante High School
Tierra Amarilla, NM05-2025
Skills
- Front desk operations
- Office administration
- Customer and guest service
- Administrative support
- Microsoft Word proficiency
- Record organization
- Claims processing
- Time management
- Multitasking abilities
- Attention to detail
- Team collaboration
- Professional communication
- Communication skills
- Healthcare environment experience
Certification
BLS/CPR Certification
VOLUNTEER & LEADERSHIP EXPERIENCE
San Juan Nepomuceno Church, Majordomo, 2020 - 2022
- Assisted with church maintenance.
- Helped prepare for Mass services.
- Participated in Bible study and church activities.
Timeline
Front Desk Clerk
Chama Trails Motel
01.2025 - 04.2025
Office Assistant | Waitress | Housekeeper
The Lodge & Ranch at Chama
01.2021 - 01.2024
Office Assistant
Farmers Insurance
01.2020 - Current
Associate Degree in Nursing - Nursing Program
Northern New Mexico College
Associate Degree - Pre-Science
University of New Mexico
High School Diploma -
Escalante High School