Denedra Denson
Champaign,IL
Summary
Responsible professional known for applying excellent communication skills and attention to detail to promptly prepare food. Collaborative individual offering great customer service, time management and multitasking abilities. Commended for delivering unparalleled service and quality food.
Overview
8
8
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Sandwich Artist
Subway
Champaign, IL
10.2024 - 12.2024
- Prepared sandwiches according to customer specifications and Subway standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register and processed customer transactions accurately.
- Assisted customers with menu selections and provided product recommendations.
- Restocked ingredients and supplies to ensure smooth daily operations.
- Followed food safety guidelines for handling and storing all food items.
- Collaborated with team members to deliver efficient service during peak hours.
- Engaged with customers to create a welcoming atmosphere in the restaurant.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Kept customer and food preparation areas clean and well-organized.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Assisted team members during peak hours when necessary.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Greeted customers and provided product knowledge.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Cashier Team Lead
Popeyes
Champaign, Illinois
05.2024 - 10.2024
- Supervised cashier team to ensure smooth operations during busy shifts.
- Trained new cashiers on proper register procedures and customer service techniques.
- Managed cash handling, including daily deposits and register reconciliation tasks.
- Implemented safety protocols for handling food and maintaining cleanliness standards.
Trainer, Bird Specialist, Cashier, MIT
Raising Cane's
Champaign, IL
01.2023 - 10.2024
- Developed training materials to enhance employee understanding of procedures.
- Facilitated training sessions to improve team skills and knowledge retention.
- Evaluated trainee performance to identify areas for improvement and support.
- Assisted in onboarding new employees through structured training programs.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Management
McDonald's
Danville, IL
03.2017 - 08.2022
- Assisted with cash flow management and forecasting.
- Provided expertise in the implementation of SAP Human Resources modules, including Personnel Administration, Organizational Management and Time Management.
- Provided leadership, direction, and strategic planning for business unit operations, labor management, business system demand management and business transformation.
Education
AGS - General Studies
Danville Area Community College
Danville, IL 08.2016 - 08.2018
Associate of Applied Science - Culinary Arts
Lewis University
Romeoville, IL 09.1993 - 05.1997
GED
Dixon, ILSkills
- Sandwich preparation
- Food safety
- Customer service
- Cash handling
- POS operation
- Team collaboration
- Inventory management
- Staff training
- Schedule management
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
Certification
- Management
Timeline
Sandwich Artist
Subway
10.2024 - 12.2024
Cashier Team Lead
Popeyes
05.2024 - 10.2024
Trainer, Bird Specialist, Cashier, MIT
Raising Cane's
01.2023 - 10.2024
Management
McDonald's
03.2017 - 08.2022
AGS - General Studies
Danville Area Community College
08.2016 - 08.2018
Associate of Applied Science - Culinary Arts
Lewis University
09.1993 - 05.1997
GED