Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denelle Bell

121 Acoma Street,CO

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Dollar Tree
08.2022 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Sought ways to improve processes and services provided.

Cashier / Server

Garlic Knot
03.2019 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.

Orthodontic Assistant

Trinity Orthodontics
01.2007 - 01.2013
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Education

Dental Assisting

Pima Medical Institute
Westminster, CO
12.1997

High School Diploma -

Arvada High School
Arvada, CO
05.1994

Skills

  • Refund Processing
  • Merchandise Orders and Exchanges
  • Complaint Logging and Resolution
  • Negotiation
  • Verbal Communication
  • Problem Resolution
  • Closing Sales
  • Safety Regulations
  • Telephone Reception
  • Stock Replenishment

Timeline

Customer Service Associate

Dollar Tree
08.2022 - 11.2022

Cashier / Server

Garlic Knot
03.2019 - 09.2019

Orthodontic Assistant

Trinity Orthodontics
01.2007 - 01.2013

Dental Assisting

Pima Medical Institute

High School Diploma -

Arvada High School

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Denelle Bell